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Title Customer Support Technology Specialist
Target Location US-GA-Jasper
Email Available with paid plan
Phone Available with paid plan
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Talking Rock, GAPHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYTechnology Specialist and Military Veteran with fourteen years of proven experience in the United States Army National Guard. Accomplished measurable results while leading teams in a dynamic, fast-paced manufacturing environment. Possess a comprehensive background in Information Security, Operations, and Technical Support derived from conducting operations for previous employers. Possess extensive knowledge in software, hardware, troubleshooting, and support operations. Recipient of multiple awards for outstanding performance, professionalism, safety, and service. Career supported by a Bachelor of Science in Information Systems with a concentration in Cybersecurity.Proven LeadershipEmotional IntelligenceData AnalysisAdaptabilityTraining and DevelopmentPolicy ImplementationTeam BuilderCommunicationMicrosoft Office SuitePROFESSIONAL EXPERIENCEGAF  Cumming, GA 2008  2020Machine OperationsEnsured 24/7 operational capacity and security of multi-million-dollar manufacturing facility.As a team member and leader, I was responsible for the safety of my coworkers and the facility.Produced 60M+ defect-free products over an 11-year period with zero lost time due to workplace accidents/incidents.Directly contributed to the quality and safety records for more than eleven years through contributions to workplace/production efficiencies and continual improvement to processes and workflows.Additional Work Experience:Fifteen years of customer-facing experience. I have worked in food service, retail sales, and customer support positions interacting with customers while providing top-notch care. Maintained department-level cohesion and functionality while ensuring customer-focused end results.United States Army National Guard  Various Locations19K Armored Tank Crewman 1988  2002Conducted peacetime and combat operations at the squad, platoon, company, and battalion levels. Received numerous awards and commendations for service, sacrifice, and outstanding achievements.Awarded an Army Commendation Medal for adaptability and quick thinking that saved $10M in classified military combat equipment.Developed exceptional skills in team building, leadership, adaptability, and cultural adaptation through various deployments and cross-cultural cooperative missions.EDUCATIONBachelor of Science in Information SystemsConcentration in CybersecurityStrayer University2019-2022CERTIFICATIONSTestOut Security Pro CertifiedNOTABLE AWARDSArmy Achievement Medal (4)Army Commendation MedalSoutheast Asia Service MedalNATO Medal (Former Yugoslavia)TECHNICAL SKILLSSoftware: Microsoft Office 365, G Suite, TableauOperating Systems: Mac, Microsoft Windows, Android

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