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EMAIL AVAILABLE - PHONE NUMBER AVAILABLESummary:Talented customer-centric professional who thrives in diverse teams and is passionate about offering superior service through pleasant demeanor, high energy and a results-oriented work ethic with years of experience in client-facing positions. Skills Multi-lingual communicator (Native Portuguese, Proficient Spanish and German) Customer Service specialist, problem solver Fast-learner Creative and open-minded team member Teaching and leadership experience Knowledgeable of MS Office, Excel, IPCD (Salesforce CRM Software), and PowerPoint Relevant Professional HistoryEthan Ellen - Customer Service Specialist (Nov 21-Nov 22) Kennesaw, GA Welcomed costumers to the store and answered phones for inquiries providing needed guidance on questions Prepared daily reports on sales and designer performance Maintained products and samples organized and up-to-date to optimize customer experience Managed client rotation ensuring fair distribution of new customers to designers U.S. Census Bureau Costumer Service and Partner Specialist/Trainer (Jan 08- Dec 10) Atlanta, GA Represented U.S. Census to City- and County authorities and multilingual partners to increase reach of census data collection Organized and promoted meetings and cultural fairs explaining the Census program plan to diverse audiences for increased collection Prepared weekly reports about her work in 12 counties in North Georgia with graphics and respective results Awarded U.S. Census Bureau Recognition for work and contributions to completing an accurate and successful 2010 Census for the Atlanta Region of North Georgia, U.S.City of Atlanta - Atlanta-Rio de Janeiro Sister City Committee Chair (Jan 02-Dec 10) Atlanta, GA Introduced Brazilian authorities with business and city leaders for cultural exchange and increased trade (also, assisted foreign guests seeking for business partnership) Elected to the Atlanta-Sister City Commission (ASCC) as Vice-Chair Acted as a liaison to the International Relations Department of the Atlanta City Hall welcoming and translating for foreign dignitaries and business people Promoted Exchange of athletes and students programs Coordinated the promotion of Gala Awards and Brazilian cultural events Led the incorporation of the sister-city foundation Experience Highlights Founded/headed Board of modular, sustainable tiny homes Company Taught Sustainability in University-School of Engineering as Visiting Professor International Business Coach experience International Motivating Speaker Self-development Seminars Member of Atlanta and Curitiba-Brazil Thinktank group Active member of World Trade Center Atlanta Consultant for the UN City Awards Program to reduce child mortality Board member of community planning sustainable village Health and Life Insurance Brokers assistant Co-leader helping to solve life-threatening problems (multicultural communities) Coordinator of Ready-to-go Office Spaces Company EducationBusiness Coach CertificationPasadena City College, Pasadena, California 2018City Architect Thesis / M.A.Bennett University, Rio de Janeiro, Brazil 1985-1986 Civil Engineering / Architecture DegreeBerlin Technical University, Berlin Germany 1971-1976 Interior / Industrial Design DegreeState University of Art, Belo Horizonte, Brazil 1968-1970 Teacher Certification / Accounting DegreeHigh School: Colgio Caratinga, Caratinga, Minas Gerais, Brazil 1965-1967 |
