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Click here or scroll down to respond to this candidateCandidate's Name
Lithonia, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALSUMMARYDedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. SKILLS Carrier RelationsSenior Leadership SupportCustomer Order ManagementCustomer ServiceCall CentersCustomer RelationsCustomer Service and AssistanceGood Communication SkillsEnergy ConservationEffective Written and VerbalCommunicationInputting ClaimsMicrosoft OfficeWORK HISTORY CUSTOMER SERVICE SPECIALIST 06/2022 to CURRENT Conduent Lithonia, GAAddressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Complied with company policies and procedures by encouraging positive and effective work environment among all employees. Resolved concerns with products or services to help with retention and drive sales.Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.WAREHOUSE ASSOCIATE 01/2021 to 04/2022Marshalls Distribution Center Lithonia, GAWorked safely around moving machinery.Prepared orders for shipment by systematically picking, packing and labeling merchandise.Inspected incoming and outgoing shipments to verify accuracy and prevent errors.Cleaned and maintained warehouse in compliance with OSHA safety standards.CUSTOMER SERVICE SPECIALIST 11/2018 to 01/2020Power Finance Texas Houston, TXAddressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Took payment information and other pertinent information such as addresses and phone numbers to place orders.Complied with company policies and procedures by encouraging positive and effective work environment among all employees. Resolved concerns with products or services to help with retention and drive sales.Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. TEAM LEADER 10/2017 to 08/2018Advance Auto Parts Distribution Center Houston Texas Mentored and guided employees to foster proper completion of assigned duties.Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.Built strong relationships with customers through positive attitude and attentive response.Established open and professional relationships with team members to achieve quick resolutions for various issues.EDUCATION Associate Of Applied Arts General Studies 01/2018 Mississippi Delta Community College, Moorhead, MSHigh School Diploma General Studies 10/2015Abba Institution of Learning, Greenville, MS |
