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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AssociatePhone Number PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress TEMPE, AZ Street Address
EXPERIENCECourier ContractorGopuff LLC, TEMPE, AZ Sep 2022 - PresentCustomer Service RepresentativeConsumer Cellular, Phoenix, Arizona May 2021 - Aug 2022 Customer Service AssociateConsumer Resource Network, Culver City, CA Nov 2017 - Jun 2020 Data Entry SpecialistChartwell Solutions, Los angeles, California Jan 2015 - Apr 2017 Hardworking individual with proven skills for delivering packages on time and in excellent condition. Experienced in using multiple delivery routes while eciently utilizing time and resources. Demonstrates talent for communication, problem- solving, route planning and customer relations. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Veried contents of inventory loads against shipping papers. Communicated with customers to provide updates on delivery status. Remained exible for spontaneous pickup requests and pickup locations. Avoided time delivery delays by carefully planning best routes.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Educated customers on special pricing opportunities and company offerings.Documented customer correspondence in CRM to track requests, problems, and solutions.Upheld quality control policies and procedures to increase customer satisfaction.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Assisted customers with making payments or establishing payment plans to bring accounts current.Operated multi-line phone system and online messaging system to communicate with customers.Identied, corrected and reported data entry errors.Completed accurate and ecient data entry and database updates to support business operations.Identied and corrected data entry errors to prevent duplication across systems.Reviewed and updated account information in company computer system.Sorted source documents and organized to be led.Communicated with coworkers regarding deadlines and project milestones.Compiled data from source documents prior to data entry.Identied errors in data entry and related issues by mentioning to supervisors for resolution.questions to determine service needs and accurately input information . Followed call center scripts when handling different topics Identifying customers needs, Asked probingPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Seized opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile, Kept records of all conversations in our call log notation field. Met personal/team qualitative and quantitative targets.Capable to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. EDUCATIONHigh School DiplomaAviva Preparatory High School, Los Angeles, CA Jan 1992 Completed coursework towards Some College (No Degree) In Business ManagementLos Angeles Trade Technical College, Los Angeles, CA SKILLSREFERENCESReferences available upon request Inbound and Outbound Calling Upbeat and Positive Personality Data Entry Understanding Customer Needs Transaction Processing Customer Retention Strategies Customer Support Excellent Driving Skills GPS and Route Planning Local Routes Time Management Delivery and Pickup |
