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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE To obtain a position utilizing my degrees combined with my management and customerrelation skills. I would like to acquire a position that will allow me to utilize and developmy leadership skills.SKILLS Successful in partnering with all levels of management to develop and implement staffingplans. Proven management skills training and supervising administrative employees ensuringemployee goals are met or exceeded. Highly cautious in handling confidential material. Professional manner and appearance.EMPLOYMENT HISTORYFifth Third Bank, Madisonville, OHDispute Resolution Team Lead / Trainer CertifiedMay 2019 present Communicate & provide professional customer service for internal & externalcustomers. Assist with intake or escalated calls as needed at the direction ofmanagement. Expert level knowledge of department processes & product knowledge to serve as thefirst line of support in resolving internal & external customer issues Train new hires in DRD intake procedures and assist in keeping training materials upto date (including Knowledge Bank). Completes special projects & tasks as directed by management. Develop coaching techniques & feedback for productivity, quality, & processeffectiveness.Anthem Blue Cross & Blue Shield, Mason, OHCustomer Care Representative/Grievance and Appeals AdvocateAugust, 2014 May, 2019 Perform research and conduct investigations on denied services. Identifies barriers to customer satisfaction and recommends actions to addressoperational challenges. answering calls in a prompt courteous manner. Work with the support team to ensure service level requirements are exceeded. Work with customers to ensure that contractual service expectations are exceeded.Classification: Internal UseCandidate's Name
5363 Tompkins Avenue Unit #3, Cincinnati, OH 45227PHONE NUMBER AVAILABLE EMAIL AVAILABLEGerner & Kearns Co., L.P.A., Cincinnati, OHLegal ManagerApril, 2005 July, 2014 Typed documentations of title commitments. Supervised the foreclosure document process Served as first point of contact for clients, visitors and staff calling or visiting themain administrative office. Efficiently operated switchboard within a high volume environment and providedprompt, courteous and knowledgeable assistance. Proficient using Ramquest, CaseAware, AIM and Streamline. Won the Employee of the Year for 2010.EDUCATIONUniversity of Cincinnati Bachelor Degree in Child Psychology 1988-1991University of Cincinnati Bachelor of Liberal Arts Degree 1986-1989VOLUNTEER EXPERIENCEMatthew 25 MinistryChildrens Hospital Walk/Run logisticsFine Arts Fund Guest relations during special eventsRockdale Baptist Church Board of Trustee Deacon MentorClassification: Internal UseClassification: Internal Use |
