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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryOver 5years of Exceptional IT experience. Most of it working with help-desk support, databases & data management, with attention to accuracy, time management, and teamwork/success.Have excellent communications and interpersonal skills attentive listening, written, verbal, presentation, and customer engagement.My effective communication skills will help promote the customer focused culture.A critical thinker with experience investigating and addressing customer concerns.I have multitasking capacities - ability to work multiple priorities simultaneously.My experience provides a unique capability to successfully understand and manage emerging computer network & information technology as it is applied to extremely large and complex systemsTechnical SkillsProgramming Languages: Java, JavaScript, SQL, CSS, HTML, XML Unix-CMicrosoft Office Suite: Word, PowerPoint, SharePoint, Excel and OutlookDBMS: Oracle, MySQL, MS Access 2008, ParadoxApplication Servers: MS Exchange, Mainframe (MVS/ESA, VM/ESA, RACF), UNIX-LINUX, AS/400Other: Quantitative Analysis, Statistical Analysis. Operation Research, Policy Analysis, Project Management, Technical Writing, Shared Medical Systems (SMS), Lotus Notes.Certification/ TrainingAgile & ScrumMaster Certificate, Cedar Point Consulting, LLC Washington, DCJava Cafe, On-line Solution Silver Spring, MDDHS INFOSEC Training Program, FEMA Hyattsville, MDCertified Mgmt. Systems Engineer, Howard University School of Engineering Washington, DCEducationBachelor in Accounting, Kean College of New Jersey Union, NJMasters in Management information systems, Bowie State University, Bowie, MDProfessional ExperienceFront Point Security Falls Church, VATechnical Support September 21 - PresentHelp Customers in the installation and support of their Security systems. Setup Hubs and Simon XT 4G, install Video Cameras - Outdoor, indoor, and doorbell cameras. Install door and window sensors, Install Z-Waves Wireless light controls, smart light plugs, door locks, thermostats and so on.UPS Gaithersburg, MDHigh Value Associate Oct 2018September 2021Assign trailers to drivers as they call or come to the dispatch center and inputted information into dispatch system and updated driver's dashboardInput timecard into the system to be processedUse SQL to retrieve and update eCAR and EZ pass in the databases.Enter all eCARS and EZ pass into excel spreadsheets and updated the databases.Check trailer positions, volume forecasts, and maintained reports for daily operationKanjiville, Inc. (In partnership with Personal Wealth Academy), Silver Spring, MDCEO/Analyst Sept 2012 Sept. 2018Created and updated Business Requirement documents and Functional Requirement documents.Liaising with business partners and end users to understand the business needs for all teams, and presenting the finished product and enhancements to the clientInteracted with the team to helped the team work together and protected the from distractions that can derail the productivityAssisted PWA in teaching and training of new partnersPerformed web server AWS updates, Uploaded Images Cloudinary.Created different databases and collected Housing data and performed Mortgage and Tax Sales Surplus Recovery InvestmentsFEMA/Dept. of Homeland Security Hyattsville, MD Human Service Analyst Oct 2005-Sept 2012Responded to applicant inquires, updated registration data and resolved processing problems to achieve a fair and timely resolution.Analyzed and verified registrant data to determine eligibility for grant. Reviewed case workers cases to determine if payments were made with appropriate procedures and if reimbursements to Disaster Victims were in compliance with regulations and policies.Processed appeals, re certification, and fema manuals determination.Conducted duplicate investigation and duplicate resolution of insurance coverage, and reimbursements. Made sure payments were not duplicated by either FEMA or the insurance.Value Options Health Inc. Reston, VAEligibility Data Analyst III Feb 2002-Sept 2005Analyzed members for EAP and mental health insurance eligibility and coverage.Verified and reconciled very large client data to determine groups, benefit package, effective & termed dates, and updated the MHS system accordingly.Researched, analyzed and resolved complex eligibility data that had conflicting and / or inaccurate data or data errors.Provided feedbacks, trend analysis and solutions to make-work processes more efficient within the Dept.Assisted the eligibility BSA in implementing new clients. Updated Client profiles and incorporates Specifications/layouts and HIPAA requirements into Client profiles.Verified and updated subscribers and dependents.Served as a liaison between the eligibility department, Corporate IT, Business System Analysts, Developers, Account Management and client representatives.M-Cubed Information Systems, Inc. Silver Spring, MDBack file Conversion Coordinator - Consultant Sept 1999-Jan 2002Participated in design, development and implementation of Maryland State Retirement Agency (MSRA) back file Project.Coordinated/ managed the Strategic System Development Project of MSRA. Microfilmed data that were converted to TIFF images via the back file conversion effort: from data in microfilm reels to optical disks.Performed quality assurance on over ten million records that were recovered from MSRA microfilm documents and converted into TIFF images were quality assured.Insured that the data maintained the data integrity, that indexed data were correct and that images were of good quality, then uploaded/exported these images to AS/400 and Lotus Notes folder Inquiry.Presented monthly PowerPoint report to management.A 5 years IT project was delivered with 2 million dollars under budget, within scope and in 2 years before schedule. |
