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SKILLSSuperior customer service/client retention Metric driven Training and development Operations/ LP management Compelling leadership skills Multitasking and OrganizationPerformance Monitoring andEvaluationAFFILIATIONSCorporate Achievement Award- Highest revenue increase-4yearsDistrict Sale Leader/Trainer-Opening 8+ successful storelocations nationwideExcellence Award- CustomerService National Sales AwardYour smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark*Performance driven District Trainer/Multi Store Manager with extensive experience in operations, human resources and administration.Consistently top-rated sales performance, productbuyer/management, event coordinator, performanceevaluation/coordinator.Consistent results in exceeding company sales goals. Veteran Store Manager/Sales Trainer with top-level skills. Likeable personality and customer-focused background coupled with expertise in exceeding goals and motivating team members for success. Ready and able to tackle new challenges and build success with exciting organization.WORK HISTORYSeptember 2021 to September 2022Store Manager Loris' Gifts MCOA, Aurora, COOctober 2019 to September 2021Assistant Store Manager Crate And Barrel, Broomfield, CO Created warm, safe and comforting environment forpatients, visitors and staff. My store was considered the heart of the hospital.Maximized sales and minimized shrinkage throughexcellent customer service and adherence to standard practices. Consistently maintained sales above LY and goal. Responded to customer concerns, significantly raising customer satisfaction ratings and volume.Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.CONTACTDenver, CO 80022PHONE NUMBER AVAILABLEEMAIL AVAILABLEOnline Digital ResumeOctober 2012 to September 2018Store Manager/Regional LP Director InMotionEntertainment DIA, Denver, COJune 2009 to March 2011General Manager Brown Shoe, Westminster, COAugust 2004 to June 2009District Trainer/Store Manager White House Black Market, Cherry Creek, COJune 2000 to July 2004Senior Store Manager Ann Taylor, Denver, CO Recognized best specialty retailerPromoted to challenging location increasing revenue double digits Highest revenue historyOpened newest CO location  Consistently exceeded sales goalsPromoted to struggling location, increasing revenue over 18%.Trained all district store teams (16 locations) Opened and set 12+ stores nationwide Recognized #1 superior customer service.Operated Cherry Creek and Boulder locations  Increased sales double digits.Cherry Creek hitting highest history goal  HR and training manager.EDUCATIONBachelor of Arts BABroward Community College, Ft. Lauderdale, FL, USA