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Click here or scroll down to respond to this candidate00 Candidate's Name
PHONE NUMBER AVAILABLE, EMAIL AVAILABLE Des Moines, IACUSTOMER SERVICE PROFESSIONALResults-Driven Attentive to Detail Exemplary Interpersonal SkillsPromoted quickly to escalated-call level due to ability to succeed with complex and time sensitive call issuesDemonstrated success at identifying a systemic problem and implementing a company-wide solutionExceeded customer expectations using interpersonal skills, earning 40 pin awards for servicePROFESSIONAL EXPERIENCEInbound call Center Senior Processor 10/2022 onLance soft Temp agency Des Moines, IAAssigned to Infosys for Ocean View INS.Handling calls on Annuities, verifying if documents are in and if there is an issue. Quoting values, advising on partial surrender forms, amounts, and penalties. Working with Agents, clients, and Death claims. Setting up cases for documents and de-escalation of cases. Six-month assignment.Fraud/Claims specialist 06/2022 to 10/2023Wells Fargo Card services West Des Moines, IAPermenate employeeIn bound calls concerning fraud on credit cards and scams. Duplicate card scams, and elder abuse.Set up cases for research and possible criminal charges.Had to leave late shift position due to partial night blindness making it unsafe to drive home at 11:30pm eligible for rehire.Bankruptcy-Mail support 03/2022 to 06/2022Strategic StaffingAssigned to Well FargoVerify case set up correctly.Process mail- pull checks-determine which division they go to. Pull cease and desist orders, subpoenas death notices, etcCustomer ServiceTalent Burst 11/2021 to 01/2022Assigned to Global Atlantic Des Moines, IowaInbound calls and emails from the companys agents on the cancelling of their pension plans.Read all payment plans and note where in each the legal right to cancel was listed.Read and give feedback on the company letter that was sent to the agents.Deescalated calls from angry agents.Position ended early when the 50 to 100 calls never appeared.Customer ServiceApideltech Temp staffing 03/20 to 03/2021Assigned to IWD State of Iowa Des Moines, IAInbound calls concerning unemployment research and payments.Filing weekly claims, assisting with claim set up. Setting up research and doing call backs.Explaining overpayments and how to pay it.Assigned to fact finding on protests. Calling claimants and Companies and recording their side.Licensed Sales Agent 06/2019 to 12/2019Select Quote Insurance Advisors West Des Moines. IAInbound and outbound calls selling Medicare insurance, Dental, Vision. Hearing, and prescription Drug plans.Explaining Medicare Advantage verses Medi gap plans and how they work.Handled enrollment of clients.Licensed in Nineteen states.Customer Service Professional 10/2017 to 03/2018Raine Staffing Assigned to and hired by Equifax 3/2018-3/201 West Des Moines, IAHandled up to 100 calls a day to companies regarding verification of employees for loans, audited returned documents for completion.Verified employment for garnishment of wages.Handled calls on W-2 documents, set up research and resent copies.Customer Service Professional 10/2015 to 04/2016 -- 11/2016 to 01-2017Aerotek Staffing West Des Moines, IAHandled calls from clients staff regarding benefits, assisted them with sign- up and paycheck issuesSet up research for missing funds and made call-backsHandled calls on W-2 documents, set up research and resent copies and password issues and resetsExpert Agent 01/2002 to 03/2015Wells Fargo Home Mortgage Des Moines, IALead the site in cross-sell for insurance for 6 straight monthsDe-escalated calls, explained what caused the issue, advised time frame for processPerformed tasks to complete issue, or worked with departments to carry out correctionsHandled call-backs to report resolution, or sent restitution, exceeding customer expectationsAmong the first to be nominated for supervisory calls, selected to pilot, and critique new training materialMentored new staff, providing support and training via assist line, and feedback to them and supervisorsSet up escrow for taxes and insurance and paid delinquent amounts while working with agencies to avoid penaltiesAssisted other departments including written and Office of Executive ComplaintsCustomer Service Professional 07/2001 to 01/2002Express Personnel Des Moines, IAHandled inbound calls from customers for products from coffee to mortgagesOrdered credit reports and took loan applications and trained new representatives.Ordered Payoffs and explained the process to customers; this success lead to the Wells Fargo permanent hireRecovery Agent 08/2000 to 06/2001Credit Bureau Enterprise Des Moines, IowaCollected on State taxes over 10 years old with a 65% constant repayment rateHandled collection for medical bills for eight (8) major Iowa hospitalsHandled credit card collections made payment arrangementsEDUCATIONAssociates Degree, BusinessCertificates in Office and SupervisionDes Moines Area Community College Des Moines, IAHealth and Disability License 2017 Des Moines, IA |
