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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To obtain a position in the Information Systems/Information TechnologySummary: Self-motivated, able to work independently or as part of a team. Passionate for learning about new technologies and emerging security threats. Troubleshooting PC problems, parts replacement, system upgrades. Ability to work in Linux/Unix environments, writing a VB Script, and Power Shell. Strong knowledge of Remote desktop services. IBM/Dell/Lenovo/HP hardware/software troubleshooting, upgrading, and support experience. Documenting skills, abilities to write technical procedures and directions on work performed. Strong knowledge of Cloud technologies and services (Google Apps, Office 365) Extensive experience managing Windows servers with Active Directory management. Strong knowledge of Microsoft Windows architecture and Apple macOS. Knowledge of TCP/IP network technologies (LDAP, DNS, IIS, ASP) Extensive knowledge of Web integration and conferencing tools, Zoom, WebEx, Teams. Excellent knowledge of AD/DC setup and management (users/groups, trees/forests) Multilingual: English, Russian, and Polish.Experience Forever Living products Intl Scottsdale, AZSr IT Support Administrator 02/2013 to present Support infrastructure and user workstations with large degree of day-to-day independence. Follow the established technology standards, policies and implemented support processes. Able to translate business needs to deployable solutions and manage risks to develop viable technical designs. Support Local Area Network and Wireless Network, including VPN, and VLAN assignments. Identify and correct issues that can impact end user experience using escalation technique. Strong knowledge of Active Directory, Microsoft Server, Windows AD administration. Executive service delivery; IT support according to managed client policy and procedure guide. Establish and monitor metrics on service delivery and customer satisfaction. Constant use of ITSM tools, use of ticketing system to manage, solve, delegate IT problems. Deep knowledge of interworking's and management of Office 365, Windows 10, MacOS Solving complex computer problems, software and hardware issues Leading and participating in IT projects and general process flow improvements Using RDP, Team Viewer, Logmein, Bomgar, RDS remote access software daily. VMWare, ESXi knowledge. Strong Knowledge supporting Microsoft 365 (Office, OneDrive, Teams) Managing Server, Backups, and End User disaster recovery technics Daily work on PC Imaging and disk partitioning, Image deployment tools (Kace, Acronis) Troubleshooting multitude of software products errors and issues. Continuous work to improve Compliance and Security. Troubleshooting PC problems, parts replacement, system upgrades, hardware and software. Assets deployment, assignment, and management according to specific customer needs. Applying necessary patches/upgrades to OS and applications. Installation and maintenance of technical products including traditional telephony and VOIP. Monitoring and maintenance of company applications.Michelin North America Greenville, SCIS Support Analyst 08/2003 to 09/2012 Setup and configure Symantec NetBackup, Backup Exec server/client and tape libraries. Extensive experience with CA ARCserve Backup on NetWare and Windows Servers. Extensive experience working with wireless devices, WAPs, Routers, Repeaters. Review, document, and take action to ensure computer environments meet security policy. Troubleshooting Mail, Calendar, Meetings in Outlook, and Lotus Notes client on user machines. Experience setting up, configuring, updating FTP, FTPS servers. Setting up, tuning, administering, upgrading 3COM network switches. Administering scheduled, rotating full, and incremental backups. Troubleshoot, resolve, and update missed and failed NetBackup, Backup Exec, and Arcserve backups. Knowledge of SQL Server 2005/8/12, Running and analyzing SQL/Access queries. Follow predefined procedures and tasks in everyday activities. Extensive experience managing Novell Servers, user accounts, access rights, DNS, DHCP management. Prioritize requests and manage duties requiring a variety of troubleshooting complexity. Make recommendations for purchase or upgrade of server computer infrastructure. Normally receives little instruction on day-to-day work, general instructions on new assignments. Provide on-call and in person support on a problem tickets base. Experience setting up, configuring and troubleshooting HP LaserJets and Ricoh printers. Experience supporting manufacturing and research sites ranging from 400 to 1500 employees.EducationITT Technical Institute Greenville, SCAssociate of Applied Science in Computer/Electronics Engineering Technology NV-THS Member, Perfect Attendance, 4.0 GPA 2001 to 2003City of Orel Higher Military Network Institute Orel, RussiaBachelors in Engineering of Radio-Wire Network Devices 1984 to 1988Honor Graduate |
