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Candidate's Name
11807 E Missouri St.Sugar Creek, MO 64054EMAIL AVAILABLEPHONE NUMBER AVAILABLESummary of QualificationsCustomer oriented individual with excellent communication skills, able to effectively interact with a diverse group of individuals in a variety of business and employment settingsStrong attention to detail with proven organizational skillMulti-functional, Adaptable and flexible, I can juggle multiple tasks simultaneously with little or no supervisionAble to review and process customer accounts, committed to excellence in customer service.Strive to meet and exceed daily quotas in multiple areas of focusSkills and AbilitiesUse of multi programs to process orders, insurance and patient accountsBasic accounting, data entry and strong computer experienceHire, train and supervise staff according to company's best practice guidelinesOversee daily operations, monitoring product waste, inventory control and staff managementMeet, set, exceed sales and revenue goalsTeam oriented, works and trains others to accomplish a common goal maintaining aharmonious work environmentProblem solving abilities; identify the issue, research and implement a resolution, follow-up to ascertain the benefits of the changeArranging/managing contracts, meeting deadlines, evaluate and set value to productProfessional ExperienceLionSong Designs. Oct 2001 - PresentDirector of OperationsCreated and distributed art for customersLocated and arranged contractsHandled shipping and receivingIdentified and resolved billing issuesHandled all of accounting, including bookkeeping, cash collections, purchasing and preparing financials statementsKindred Healthcare Jan 2022 May 2022Insurance Verification AssistantVerified insurance for billing purposesFiled correspondence electronicallyUpdated file information as needed to ensure files are currentCompleted and compiled insurance reports for re-verificationPerformed verification of benefits, and re-verification of Medicare, Medicaid and commercial insurance payor sourcesKelly Temp ServicesTeam Lead- NC Division of Employment. Oct 2020 - July 2021CSR Team LeadHelped investigate fraudulently filed unemployment claimsReached out to gather information, researched and verify information to determined issue and resolved it with employersDepartment of Homeland Security Aug 2020 Oct 2020Call Center RepresentativeMade 60+ calls a day regarding COVID contact and determined if testing was necessaryProvided test results to individualsNotify those who were in contact with positive teesting individuals and provided them with CDC guidelines to followDetermined symptoms of patients and advised them to get testedEnsured confidentiality of health information received from individualsAdhered to CDC and HIPAA guidelinesTri-west /Veterans Affairs July 2019 Aug 2020Senior Call Center RepresentativeSet up appointments for veterans to receive medical careTrained and supported all Call Center RepresentativesHandled escalated calls if an agent wasnt fully trained or couldnt communicate effectivelyLincareAug 2016- July 2019Billing order specialistOrder entry for DME per Insurance guidelineProcess billing for patientsVerify coverage of insurance for equipment required.Knowledge of various insurance requirements for coverage |
