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Click here or scroll down to respond to this candidateCandidate's Name
Location: Charlotte, NCEMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVE:To obtain a secure and challenging position that will allow me to utilize my analytical ability as well as my leadership and people skills.WORK HISTORY:Sunstates Security (contract)Security Officer May 2020-June 2020Secure premises and personnel by patrolling; monitoring surveillance equipment; inspecting buildings, equipment, and access point; permitting entry.Prevents losses and damage by reporting irregularities, informing violators of policy and procedures.Customer service skills and strong written and verbal skillsResponsible for interaction with customers and maintain self-control, and conduct oneself in a professional and efficient manner.Wells Fargo Home Mortgage Aug 2015- March 2017Loan Servicing Specialist IIICommunicating errors, status, and information requests with underwriters, specialists, Mod Approvers and external vendors.Responsible for reviewing and settling of modification documents on FHA/USDA files within company and investor guidelines. This may include: - Communicating errors, status, and information requests with underwriters, specialists, Mod Approvers and external vendors.Responsible for reviewing and settling of modification documents on FHA/USDA/VA files within company and investor guidelines.Settling modification documents includes a thorough review of the documents as well as running evaluation tools and understanding program guidelines .Auditing documents includes a detailed review of the information in the system and on the documents before they are settled and closed out.Doubletree Hotel by Hilton, Charlotte, NCFront Desk Agent June 2014- Sept 2014 Greet and check in guests.Cash handling and answering multiple phone lines.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.Wells Fargo Home Mortgage, Charlotte, NCLoan Verification Analyst II October 2011- July 2013Executes and/or reviews loan documentation and associated reference source data and materials for purposes of verifying and preparing information and decisions in support of a variety of legal proceedings, including foreclosures on MSP.Work entails an understanding of a wide variety of both loan documentation and legal instruments.Reads, interprets and researches correspondence and legal documents including summons, subpoenas, liens and foreclosures, mortgages, deeds of trust, promissory notes, assignments of mortgage and allonges and endorsements.Typically provides information relevant to the status of the account, breach status, payment history, fees and escrow, payoff and reinstatement facts.Typically performs calculations to validate principal, interest, escrow etc.Typically creates ad-hoc and, at times, complex correspondence and maintains key information related to the review process.Works with a variety of partners, including internal and third party attorneys and associated staff members, consultants, and multiple team members throughout the servicing and default organizations.May be called upon to testify to the legitimacy of the documents and review processes via deposition.Role requires that team member serve and sign as an officer of the company.Doubletree Hotel by Hilton, Charlotte, NC (Part-time)Front Desk Agent June 2012-October 2012Greet and check in guests.Cash handling and answering multiple phone lines.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.LPL Financial Institution Services, Charlotte, NC (contract)Registration Coordinator June 2011- October 2011Assisted with the insurance, advisory and securities licensing of advisors providing necessary security registration.Provided customer service to advisors over the phone, email and through written correspondence.Performed general clerical duties including data entry, audits, maintenance of records, back office operations, and analysis.Responsible for exam requests, state requests, inactive/term reports, and confirming appointment requests.Maintained working knowledge of state insurance regulations and procedural updates for agencies and agents in various states, utilizing FINRA and ORACLE Commissions.Ensuring the timely submission of materials to state agencies in order to guarantee licenses and license renewals for agents.Inbound/Outbound calls to and from financial advisorsBank of America, Charlotte, NC (contract)Home Servicing Specialist II October 2010-June 2011Manage pipeline of 100 plus loans.Contact borrowers to obtain financial documents for a Making Homes Affordable government program modification review.Follow strict guidelines and policy procedures.Work closely with underwriters to ensure timely processing.Stay up to date with ongoing guideline changes with the government program.Attain goal of submissions of loans to underwriting.Inbound/Outbound call center environementBank of America/Merrill Lynch, Charlotte, NC (contract)Investment Center-Operations Specialist II May 2010-September 2010Assist clients, client associates, and financial advisors by providing servicing support.Duties include: directing clients how to open new accounts and assist with account questions; working with internal departments and/or directly with the client in solving service/operational issues, answering or providing information regarding procedural questions, and process client service requests(address changes, statement copies etc.); processing the movement of funds and equities.Inbound call center environmentWells Fargo Home Mortgage, Charlotte, NC (contract)Post Closer (Contract) January 2010-February 2010Verified mailed in closing documents were executed correctly based on state guidelines.Wachovia, Charlotte, NCRelationship Manager May 2008-August 2009Build strong client relationships with financial advisors and assist with A.G. Edwards merger related changes.Interact closely with initial insurance licensing, appointments and continuing education departments to resolve operational issues.Manage multiple merger related projects assigned by supervisors using an Insurance Licensing System.Inform Financial Advisors with frequently changing state regulations.Inbound/Outbound call center environment.Wells Fargo Home Mortgage, Fort Mill, SCAuditor/Special Loans January2007- March 2008Review complex loan information and verify accuracy of data to ensure that the loan functions properly in accordance with the guidelines.Perform life-of-loan audits due to errors discovered during verification process.Utilize multiple on-line systems to complete reports in accordance with government/investor/insurer guidelines.Worked on MSP to review adjustable rate mortgage, balloons, and buy down loan to insure accuracy.Sales / Customer Service Representative December 2004-January 2007Home Mortgage Consultant.Responsible for following RESPA guidelines when assisting existing and non-existing customers for traditional refinance options, new purchase loans, and home equity loans/lines of credit.Followed up with mortgager throughout the processing of a loan.Assisted with closing document questions; and completed applications for no cost refinance program.Participated in testing for the upcoming releases for no cost refinance application.Inbound call center environment.Crothall / Presbyterian Hospital, Charlotte, NCSupervisor/Dispatcher December 2003 December 2004Manage and control flow of 600+ patient transports on a daily basis.Network with hospital staff to address current and projected needs.Scheduling of full time and part time transport personnel.Review staffs time sheet hours to ensure accuracy.Ability to interpret company policies to production staff as needed.Uphold safety regulations and practices.Proven ability to solve basic problems that may arise in a fast paced productive work environment.Inbound/Outbound call center environment.Doubletree Hotel by Hilton, Charlotte, NCCustomer Service Representative / Front Desk Agent May 2001 October 2004Greet and check in guests.Cash handling and answering multiple phone lines.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.Awards and Accomplishments 2001 Winner of Professionalism Always Professional with Guests and Team Members (Doubletree) 2002 Winner of Recognition Always Recognizing Team Members and Guests (Doubletree) 2003 Nominated for the Hospitality Excellence Award (Charlotte Convention & Visitors Bureau)Computer Skills MS Word Excel MSP Outlook Greatland Auditor Internet Explorer Type a minimum of 40 words per minute with accuracy. OnQEducationHigh School Diploma/Choctawhatchee High School/Ft. Walton Beach, FL/ Graduated in 1995Fall 1995 Spring 2000 / University of West Florida; Major: Sports ScienceSpring 2000 Fall 2001 / Johnson C. Smith University; Major: in Sports Management |
