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Click here or scroll down to respond to this candidateCandidate's Name
COMPUTER SKILLSExpert experience in Windows NT 4.0 Server, NT Workstation, NT Server in the enterprise; Windows 2000 Server/Professional, Windows 2003/2008/2012/2016 Server; Microsoft Active Directory (AD); Windows XP/Vista/7/8/10 desktop, DOS, Mac OS, Apple iOS and Google Android for phones, Linux; Microsoft Exchange, SMS Proxy DNS, WINS, DHCP (using TCP/IP, NetBEUI and IPX) Servers; Microsoft Remote Access Server (RAS) and remote connections; System Center Configuration Manager (SCCM); Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook, FrontPage and PowerPoint) versions 96/97/2000/2003/2007/2010/2013/2016; Proofpoint, Office 365, OKTA, OneLogin, Dell Data Security, Adaxes, Rescue Assist, Bomgar, ServiceNow, Slack, JAMF, Mosyle, Webex, Zoom, Adobe Acrobat (Reader and Writer); Lotus Notes, POP3/IMAP configurations; web browsers such as Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox, Netscape, Safari, Opera, and Google Chrome; Veritas Backup Exec, Seagate Backup Exec; fault tolerance using RAID; antivirus software like Norton, Kaspersky, McAfee, etc; VPN, Norton Firewall and Security Suites, Cisco ASA and Meraki firewalls, different imaging software;Intermediate experience in Solaris, Linux, Cisco routers, Installing/Configuring Oracle, DB2, SQL, C, C++, JAVA and Microsoft Visual Basic programming, VMWare Horizon.Expert experience with HP, Dell, Acer, IBM, Lenovo desktops, laptops, and others, tablets (iPad and Androids) and readers (Kindle, Nook, etc), phones (Android and iPhone) and other handheld devices.EXPERIENCEMineralTree Inc. Oct. 2021 Jan. 2023IT Service Specialist / Systems Support SpecialistOversee the day to day running of the ICT operations of a computer service delivery company and make recommendations for network, equipment and other hardware, software, and operating systems needs.Provide support for IT related services for employees all over USA and IndiaResponsible for user account creation and management; set up new systems for new hiresSupport and troubleshoot system issues related to end-user IT equipmentSupport and troubleshoot network issues related to systems and VPNSupport and troubleshoot software issuesConduct new hire orientation; create installation instructions for resource accessSupported audio and visual equipmentResponsible for new user setup and laptop imagingParticipate in companys meetings for planning and implementationsWork in a mix environment of Macs and Windows managing and supporting different servers Google Workspace (including Gmail, Calendar, etc), Atlassian (Jira and Confluence), ShareFile, Slack, Zoom, OneLogin and their integrations, OpenVPN, Amazon Web Server (AWS); use MDM like Frolics Deploy to maintain and manage Windows machines, used Mosyle (MDM) to maintain and manage Mac machines and iPads; migrated from Mosyle to and used JAMF to maintain and manage Mac machinesWrite and deploy scripts to systems using Frolics Deploy, Moyle, JAMF, and AWSMaintain inventory of companys hardware and software systemsGreater Godage Oct. 2018 PresentIT SpecialistProvided IT service to small businesses/offices and homes. Make recommendations to clients for network, equipment and other hardware, software, and operating systems needs.Provided IT service to small businesses/offices and homes. Make recommendations to clients for network, equipment and other hardware, software and operating systems needs; develop networks and enterprise solutions for clients based on their needs; develop internet access based on needs; install and maintain Microsoft Windows 2012 and 2016 and Linux servers and servers' software and hardware; install LAN/WAN and Internet services; install and maintain Microsoft Windows desktops and laptops, Mac, iMac and MacBook; install and upgrade software and hardware; create users, computer accounts and assigning rights and permission; develop and implement user/staff training on system, software, backups and provide other necessary phone support; support installed services and operations; make on demand visit to clients' site; liaise with vendors; remain current of regulatory issues and requirements as they relate to the systems and service delivery methods.Foundation Medicine, Inc. Jan. 2020 May 2021Systems Support SpecialistProvided first-line support for IT related services for employees and clinical labTriaged incoming tickets, resolving where possible and escalating amongst team if neededResponsible for user account creation and managementSupported and troubleshoot system issues related to end-user IT equipmentSupported and troubleshoot network issues related to desktop/laptops including VOIP phonesSupported and troubleshoot COTS (commercial off the shelf) software issuesSupported audio and visual equipmentParticipated in 24x7x365 on-call rotation on an as needed basisCity Of Boston Oct. 2019 Jan. 2020Windows 10 Migration SpecialistProvided first- and second-level support for migration from Windows 7 to Windows 10Backup old PCs and user data; restore user dataSetup new computers or reimage existing ones that are Windows 10 compatibleSetup and install PCs and peripherals; configure PCs and peripherals like printers, cash and ticketing machines and scannersTook inventory, tag assets and document and escalate problems and requests as appropriate.Performed next-day support to help staff migrate data, setup applications, emails, printers, and so on; diagnose and troubleshoot arising problems, escalate if necessaryTraveled to City of Boston facilities and buildings to provide assigned servicesWorked in a special team that migrated Mayors Office and the City CouncilIBM Santander Bank Windows Migration Project May 2019 Oct. 2019Helpdesk/Migration Support AnalystProvided first- and second-level support for migration from Windows 7 to Windows 10Backup old PCs and user data; restore user dataSetup and install PCs and peripherals in branches: configure PCs and peripherals like printers, check readers, ID checkers, bank card readers, and signature padsTook inventory, tag assets and document and escalate problems and requests as appropriate.Performed next-day support to help staff migrate data, setup applications, emails, printers, and so on; diagnose and troubleshoot arising problems, escalate if necessaryTraveled to branches in Massachusetts, Rhode Island, and New Hampshire to provide assigned servicesBoston Properties Dec. 2018 Apr. 2019Desktop Support SpecialistResponded to requests for assistance in person or via remote support tools. Support users in five cities: Boston, New York, Washington DC, Los Angeles, San FranciscoDocumented and escalated problems and requests as appropriate.Performed and / or coordinated the repair of hardware.Supported the use of operating systems and software applications including, but not limited to, Windows 7, Windows 10, Office 2016 VMWare Horizon View, Adobe applications. imaging software, MDT, and System Center Configuration Manager (SCCM).Configured and supported Microsoft Exchange and Outlook on smartphones (iPhone and Android) and tablets (iPad and Android).Linek Technologies LTD Jan. 2006 Sept. 2017IT Services ManagerOversaw the day to day running of the ICT operations of a computer service delivery company and made recommendations to clients for network, equipment and other hardware, software, and operating systems needs.Oversaw the day to day running of the ICT operations of a computer service delivery company. Make recommendations to clients for network architecture, equipment and other hardware, software and operating systems (OS) depending on business needs; maintain and manage relationships with vendors; develop networks and enterprise solutions for clients based on their needs; develop internet access based on needs; install and maintain Microsoft Windows 2003/2008/2012/2016 and Linux servers and servers' software and hardware; install LAN/WAN and Internet services which may include VSAT services; install and maintain mostly Microsoft Windows Vista/7 desktops, desktop software and hardware; create users, computer accounts and assigning rights and permission; develop and implement user/staff training on system, software, backups and provide other necessary phone support; support installed services and operations; make on demand visit to clients' site; liaise with vendors; remain current of regulatory issues and requirements as they relate to the systems and service delivery methods.Some of the clients include Nigeria Institute for Oil Palm Research, Power Holding Corporation of Nigeria, Swift Networks, Orange Drugs Ltd, Citizens Electronics.EDUCATIONUniversity Of Massachusetts, Boston, MABachelor of Science in Computer Science and Electrical EngineeringWentworth Inst. Of Technology, Boston, MAAssociate in Science (Magma cum Laude), Electrical and Electronics EngineeringInsight Training School, Boston, MATraining in UNIX (Solaris) Administration completed: installation; packet; creating users, print and printers; networking and troubleshooting. Cisco Administration: Telnet, TCP/IP, OSPF, RIP, Static and Dynamic Router; network monitoring using Computer Associates Network SnifferBoston Computer Training Center, Boston, MACertificate in PC repair and troubleshooting obtained. Building PC from scratch, OS, and software installation. PC and software troubleshooting. Training in Administering Microsoft Windows NT Server/Workstation, Networking Essentials, TCP/IP, Microsoft Exchange, Proxy Server. |
