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SBCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Canton, OH Street Address
Performance ImprovementsPolicy/Program DevelopmentSupervision and TrainingSales Team DevelopmentGolden Coral Canton, OHGeneral Manager10/2003 - CurrentKey Accomplishments* Established mandatory guest service training for all employees.* Reduced food costs after identifying and eliminating inventory issues such as excess ordering, poor storage, ans inecient waste management.*Responsible for hiring and on-boarding process that included but not limited interviewing and training sta.* Established mandatory guest service training for hard work all employees.*Motivated sta through acknowledgement of hard work, achievements and instilling accountability while leading by example*Provided coaching and counseling for sta as needed which developed an ecient and respectful team*Achieved and maintained growth in prot through the management of controllable costs such as reducing unnecessary overtime and inventory waste*Hired, trained, coached, and developed 40+ sta members, with the express purpose of integrated talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.*Process various invoices in a timely manner*Work with team and covered areas as needed. Worked with vendors on deliveries and invoice payments*Work reports daily in a timely manner*Ensured guests were satised with every part of the dining experience, from initial greeting through entire dining experience.*Handles all guest concerns and or complaints for resolution in a professional and timely manner.*Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.*Disciplines and develops supervisors, dining room sta, chef, and kitchen sta* Appraising employee work performance to ensure they perform at optimal level*Participates in training and development programs to improve personal or depart,mental standardsLife Skills Akron, OHGeneral Studies06/2000SkillsExperienceEducation and TrainingCertication,* Restaurant management -Train the Trainer*Food service - serve safe*Food service - servsafe proctor