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Candidate's Name
Experienced professional seeking challenging career where my skills, experience andwillingness to learn will be utilized.Holmes, PA 19043EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceSr. Customer Service RepresentativeZotec Partners - RemoteJuly 2021 to PresentHandle inbound calls from patients as well as doctors, insurance companies and lawyers. Assisted patients in filing claims with insurance companies, working with insurance companies to resubmit denied claims and provide proper ICD-10 coding needed to file Medicare claims. Customer Service RepresentativeOptum 360 United Healthcare - RemoteApril 2019 to July 2021Answer inbound calls in a timely manner and provide high level customer service to callers. Met or exceeded all metrics and acted as liaison between patients and providers. EducationM.B.A. in BusinessSt Davids University - Radnor, PAAugust 2000 to June 2001Bachelor's degree in CommunicationsPenn State - University Park, PAAugust 1992 to June 1996High school diplomaSpringfield High School - Springfield, PASeptember 1989 to June 1992Skills Medical terminology Phone etiquette Customer service English Data entry Medical office experience Analysis skills Communication skillsCertifications and LicensesMedical TerminologyPresentICD11Received my certification in ICD-10 and ICD-11 Coding. HIPAA Compliance CertificationMBA Heathcare AdministratonSeptember 1998 to June 2001Additional InformationCertificate in Medical Billing and Coding for ICD-10 coding to process claims for payment by Medicare, Medicaid and commercial insurance companies.