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Click here or scroll down to respond to this candidateCandidate's Name , CAMSEMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEVice President of Loan Servicing OperationsSeasoned compliance professional with over 20 years outstanding compliance areas of expertise and unparalleled skills in banking regulations incorporating all phases within the mortgage industry. Partner strategically with various stakeholders to produce organizational success and thrives in demanding fast paced environments. Bilingual/English and SpanishRecognized ForLeadership CollaborationCustomer Loyalty DecisivenessAreas of ExpertiseEscalationChange ImplementationInvestor RelationsLoan ConversionsCommercial Loan ComplianceManagement and LeadershipInternal Controls andProceduresCollaborating with BusinessTeamsSpear Heading of Business RulesDue Diligence.BCP Program AnalysisCustomer Service ExcellenceMortgage ServicingFISERV DNA LOS/Jack Henry
SilverlakeKey AccomplishmentsAt major financial established enterprise-wide programs which successfully rescinded bank regulatory actions, such as Federal Disaster Protection Act, (FDPA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) and Real Estate Real Estate Settlement Procedures Act, (RESPA).Implemented risk assessment firm wide programs for JP Morgan and IDB adjusted ratings to industry standards.Established a Client Complaint Tracking System with root cause analysis, greatly decreasing customer complaints.Successfully purchased through bulk-sales, loans from government receiverships, adding to banks loan growth by 25%.Professional ExperienceFieldpoint Private Bank and Trust, Greenwich, CTFinancial bank servicing private wealth clients, offering commercial and deposit services.Vice President - Loan Servicing Operations September 2021 to January 2023Restructuring Loan Servicing Department including overhaul of policies and procedures.Creating roadmap of strategical enhancements to automate processes and create efficiencies minimizing staff errors.Instituting a record retention program to comply with retention policies.Purchased 30-year loan portfolio for $18MM.On committee to change Libor loans to SOFR rates.Established a BCP program within the company Core System Jack Henry, (Cope). Assigned business functions to determine which processes are at risk. Assigned targeted dates for continuation and determined which processes were regulatory. Added business impact and financial analysis. Trained staff.United Nations Credit Union, Long Island City, NYVice President AVP - Loan Servicing Operations March 2018-April 21Managed a staff of 20, achieving service level agreements (SLAs) over 98% in customer service, complaint tracking, payment of taxes and insurance and document retention.Established BCP program for Loan Servicing creating Business Impact Analysis (BIA) within its processes. Developed risk assessment with liability and reputational limits. Assessed disaster recovery processes to continue running the business. Provided training and assigned duties to staff in the program.Proven ability to managed new tax and insurance vendors with SLA performance metrics.Liaison between Loan Operations and Loan Servicing, mitigating onboarding issues and special projects.Introduced due diligence and contract negotiations for vendor onboarding.Instituted FHLMC servicing and selling for loan operations.Expanded customer service department, including a robust case management system to provide high-quality service.Developed and provided oversight for risk assessment in loan servicing functions.Responsible for review of investor reports, reconciliation, and balance differences.Reviewed credit bureau reports through E-Oscar, resolved issues following FCRA guidelines.Created procedures for Post-Closing Correspondent Lending and other investors.IDB, NEW York, NYCommercial BankFirst Vice President Compliance Manager March 2017-March 2018Developed and expanded a risk assessment program for twenty lines of business focusing on regulations A through Z.Strengthened compliance testing programs by developing an alternative monitoring and validation program for the banks regulations.Performed due diligence for department processes and issued compliance reviews and recommendations.Identified and reported state and federal enforcement actions and applicability to senior management.JP Morgan Chase, New York, NYCommercial BankVice President, Compliance Manager February 2013-March 2017Identified and recommended strategic improvements to processes and systems ensuring integrity and consistency with the compliance framework and the enhancement of the customer experience; developed a Core Compliance program that monitors federal requirements under (FDPA) and other related regulations.Formulated and established an enterprise-wide flood disaster training program which developed the knowledge and skills of team members to deliver specialist support and covered all requirements in conformity with FDPA; received a satisfactory standing from the Office of the Comptroller (OCC).Played a pivotal role on the compliance committees for Fair Lending, Home Mortgage Disclosure Act (HMDA) and Community Reinvestment Act (CRA) and state regulations; delivered comprehensive advice on compliance matters and ensured every activity is executed in accordance with applicable state and federal regulations.Strengthened companys regulatory compliance governance assuming full responsibility for overseeing and approving Third Party Vendor arrangements for the Commercial Bank.Hudson City Savings Bank, Paramus, New JerseyVice President, Loan Servicing Operations August 2010-February 2013Developed, implemented, and administrated a range of measures which facilitated process improvement and overall enhancement of business performance, including quality control plans, and procedures for processing, funding, closing and post-closing for the Origination Department.Planned and delivered projects which brought 4000 loans located in flooded areas in compliance with FEMA; continuously strived to strengthen and refine the professional effectiveness and team performance as it relates to compliance issues, developing a staff of trained professionals fully capable of monitoring 50,000 loans.Member of Loss Mitigation, Foreclosure and Bankruptcy weekly meetings, creating reports to management monitoring delinquencies.Reviewed for compliance mortgage related marketing correspondence, such as products, modifications, billings statements.Successfully generated an 95% decrease of complaints to senior management with the foundation of a highly effective complaint division resolving arising questions relating to loss mitigation, insurance, and payment processing.Participated in the purchase of first and second mortgage loans from the Resolution Trust Corporation, provided due diligence on 5000 loans purchased through a RTC takeover, including pricing. Reconciled escrow and principal balance accounts prior to conversion.Spear-headed bulk servicing transfers to other lenders, selling jumbo and 30-year products.Completely revamped policies and procedures in adherence with bank regulations; coached, trained, and guided staff on the newly enforced changes; established key risk indicators for critical functions in Loan Operations to observe and report to senior management.Proven ability of reconciled large portfolio sales, investor reporting differences, prevented repurchases.Responsible for sale and purchase of loans to various investors, including servicing transfers letters, purchase advises and reconciliation, including repurchases.Ability to manage third party vendors, holding accountability and manage vendor rates and expectations.Other Notable EmploymentMizuho Corporate Bank, New York, NYVice President, Compliance and Loan Operations May 2004-August 2010EducationBS, Marketing, May 2003Mercy College, Dobbs Ferry, New YorkCertificationsCertified Anti-Money Laundering SpecialistACAMS, September 2007Professional DevelopmentACAMS Membership, ACAMS, 2022, Regulatory Compliance, MBA, 2017, Bank Secrecy Act, MBA, 2017 |
