| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Collierville, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETop performing Call Center Customer Service Representative recognized for meeting daily goals of 80-100 inbound calls daily. I am currently seeking a position in customer service/advocacy that will help me enhance the skills and knowledge of my current customer service practices. Stability and growth is the main focus, and it would be an honor to gain that from your organization. I am readily available to adapt to any working environment, thus giving the customer a full-service customer service experience that impacts both the company, and the customer. Please review my work history, and feel free to reach out if there are any questions, or inquiries.~ Key Qualifications ~Customer Service Customer Relations Sales Retail Authorized to work in the US for any employerWork ExperienceRetail Sales AgentMemphis Retail Solutions - Memphis, TNJune 2021 to PresentKey Successes: Responsible for engaging potential customers when they walk into Sams Club or Wal-Mart. Responsible for activating 2-3 lines per hour and getting one conversion from one carrier to another. 1st week of training sold 9 lines in one day and received 2 conversions resulting in a $550.00 bonus. Responsible for ensuring the display case is always stocked with product. Responsible for offering upgrades to the device or account. Upheld the utmost integrity while processing customers private information. Other duties as assigned by management.Army ServiceLido LabsFebruary 2020 to PresentWhat I do is provide Army or Veterans with PTSD a service animal or if they have there own I would register there dogs as Service Animals.Shipping and ReceivingFedExFebruary 2020 to PresentShipping the package making sure it has the label on it and also making sure it get to the Facilities that it need to go to . I also have experience with data entry, Bols computer entry skills Medical AssistantFresenius Medical CareApril 2018 to Presenttake medical histories and record vital signs of patients complete administrative and clinical tasks in the offices of physicians, hospitals, and other healthcare facilities. Leasing ConsultantThe View - Memphis, TNFebruary 2017 to PresentI show rental property specialists who interact with tenants on behalf of landlords and property management companies. I would also assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal. Home Health Aide (HHA)ProMedica Senior CareFebruary 2019 to September 2021Basically watch my patients makes sure they are ok and have what they need . Give them good and water if needed make sure they have on clean clothes and feeling good . Call Center Sales AgentCrisp Connection (BPO) - Memphis, TNJanuary 2021 to June 2021Key Successes: Responsible for taking inbound calls to introduce Medicare Parts A & B to potential clients. Initiated and processed new applications for other call center products (Medic Alert Bracelet & Final Expense Plans) Top sales agent on Med-Sub sign-ups, and top agent for customer conversion. Assisted in Call Center Customer Appreciation Week where over 175 individuals were signed up. Participated in team huddles to find new innovative ways to present the call script. Made earnest efforts daily to give 100% to the client to increase the CSAT scores/Service Levels. Promoted to Team Lead after 3 months.Sales Rep./Customer Service Rep.Ashley Furniture - Memphis, TNJanuary 2017 to December 2020Key Successes: Transformed store guests into loyal customers. Responded to customer/guests inquiries concerning furniture purchases. Awarded sales associate of the quarter twice. Assisted internal and external customers with the complete application/finance process through the decision. Took initiative to re-organize various showroom pieces to attract buyers given floor display models duties. Ensured that the customer received stellar customer service during the purchasing process received great survey scores.Bank TellerFirst Horizon BankApril 2019 to March 2020Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds.EducationHigh school diplomaFayette Ware High School2017Skills Sales Organizational skills Stocking Customer service Medicare Telemarketing Retail sales Cash Handling Cold Calling Inside Sales Typing Windows Internet Microsoft Outlook Email marketing Logistics Front desk Medical billing Health Care (3 years) Digital marketing Multi-line phone systems Documentation review eClinicalWorks Medical office experience Java Computer networking Operating systems Angular CI/CD Agile Supervising experience Utilization review Care plans Customer support Cordova Computer literacy Personal assistant experience Project management Clerical experience Anatomy knowledge (2 years) Health care (4 years) Filing Vital signs ICD-10 Sales support Insurance verification Mentoring Fair Housing regulations OneSite Laboratory experience Laboratory procedures Mac OS Technical support IVR Payroll Negotiation Dispatching QuickBooks Primary care Contracts Smartsheet Financial services Financial services Leadership Contracts Medical collection Help desk Property leasing Yardi Medical scheduling Triage Heavy lifting Medical coding HCPCS Continuous improvement |
