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chip977@gmail.com PHONE NUMBER AVAILABLE 5605 Berwood Dr., Orlando, FL 32810PROFESSIONAL SUMMARYRetail Owner with over 15 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels.WORK HISTORYSprouts Farmers Market. Orlando FlVitamin Department Manager 05/2022-Present Responsible for the sales and operation of the Vitamin Department. Supervision and scheduling of team members. Ensures excellent customer service by giving prompt, friendly, and knowledgeable information and guidance. Have strong product knowledge, proven leadership and supervision skills. Provided inventory control, overseeing sales events, gross margins. Responsible for recruiting, hiring, developing, mentoring and motivating the Vitamin team, Ensuring maximum productivity and efficiency through proper scheduling. Working with the team to achieve required sales, margin, expense and labor goals, through maintaining the proper product assortment, Conducted merchandising and inventory control to avoid out of stocks and overstocks Assuring accuracy and accountability of department invoices and expenses.Health Food USA. Altamonte Springs, FlRetail Store Owner 01/2004 - 01/2019 Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations. Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage Assisted customers by answering questions and fulfilling requests SKILLS Business planning Product Knowledge Market research Vendor coordination Purchasing procedures Vendor relations Competitor analysis Merchandising operations Pricing negotiations Quality assuranceEDUCATIONUniversity of FloridaGainesville, FLBachelor of Science:MicrobiologyChirag Patel Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers Researched issues to obtain appropriate answers to customer inquiries Created and led sales promotions and advertising strategies to boost profits and bring in new customers Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product knowledge Successfully drove new product lines to increase annual profits Maintained focus during busy times and delegated tasks to employees to keep business running smoothly Implemented daily operating procedures to keep store clean, adequately stocked and well-organized Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences Strengthened merchandising and promotional strategies to drive customer engagement and boost sales