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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective: Personable professional with over 26 years of office experience, whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Seeking to obtain a part-time position to utilize my skills and relevant experience to enhance your mission and values. Highlights:Extensive Office ExperienceProfessionalismCommunication SkillsPersonal and Customer ServiceAdaptability/FlexibilityCritical Thinking/Detail OrientedExperience: Office Coordinator Springfield, ILIllinois State Police-Division of Forensic Services June 2008 to December 2011 Illinois State Police-Statewide Training Program March 2008 to June 2008 Illinois State Police-R and D Laboratory December 2005 to March 2008 Illinois State Police-FOID Firearm Section February 2000 to December 2005Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputesResolved customer complaints or answered customers' questions regarding policies and proceduresSupervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsReviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance Office Associate Springfield, ILDepartment of Human Services-Program Design Unit May 1994 to February 2000 Office Assistant Springfield, ILDepartment of Public Aid-Information Management Section April 1994 to May 1994 Department of Public Aid-Data Preparation September 1985 to April 1989Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, took orders, and address complaintsMaintained and updated filing, inventory, mailing, and database systems, either manually or using a computerOperated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computersAnswered telephones, directed calls, and took messagesOpened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mailOffice Clerk Springfield, ILWestern States/Hawkeye Security Insurance January 1974 to October 1984 Illinois Bureau of Investigation March 1970 to September 1970Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problemsEducation: Lincoln Land Community College Springfield, IL Landscape Design Certificate May 2007Additional coursework completed in typing, computer science and Windows Lanphier High School Springfield, ILDiploma May 1969Community: Private Employer, Special Event Assistant Third Presbyterian Church, Decon, Elder, Trustee and Children's Chapel Teacher |
