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PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE07/2007  5/2020REMARKETING ANALYST, GMAC/ALLYTeam lead over the remarketing and customer service team. Assisted customers regarding lease returns in the auto industry. Responsible for processing vehicle returns, vehicle repairs, and customer refund checks.06/1996  07/2007COLLECTIONS REPRESENTATIVE, GMAC/ALLYIn charge of calling the customers when they were behind on their payments. Also answered the calls that came up in the que, and assisted customers with their needs.07/1989  06/1996ACCOUNTANT, GMAC/ALLYResponsible for processing auto payments. Also worked as head cashier.EDUCATION05/2014- 08/2015VET TECH, LSU onlineContinuing education in vet tech/assistant08/1980  05/1985COMMUNICATION, Dilliard University08/1977  05/1980GREEN OAKS HIGHSCHOOLSKILLSCustomer service (32 years)Computer skillsMultitasking