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Candidate's Name
IT Service Management/Technical Support, OperationsSummaryEMAIL AVAILABLE  PHONE NUMBER AVAILABLELinkedIn  Arlington, VA, 22203, USTech-savvy technical support professional with over a decade of experience delivering IT support andadministration of UNIX systems, server hardware, network, configuration management, software updatessecurity, and 24x7 availability. Proven success in spearheading technical projects on various enterpriseplatforms, while collaborating with teams and stakeholders to ensure on-time completion.Areas of Expertise UNIX System Administration & Server Network Support, Diagnostics & Troubleshooting Telco Operational Support Systems Integration & Testing Migrations & Updates (UNIX Server Maintenance, Deployment, Migration) Basic Oracle Enterprise Server DB operation, SQL UNIX shell: bsh, csh, ksh, bash Zoom Teleconference. Conference capture for video content use. (TV Interviews) Strategic Planning & Execution, Cross-Functional Collaboration, Continuous Process Improvement Team Leadership & Development, Relationship Establishment, Proprietary Customer Data Regulatory Compliance Experienced with investigating complex system issues, verifying and documenting resolutions Telco WAN Operations, NOC Support Messaging Operations Center Supervisor, US Sprint Technical Phone Support of Field Technicians for Telco/ISP Passive Optical Network maintenance Customer Phone Support, Team Supervisor for electronic mail, online service providerCareer ExperienceCloud Data Center Operations Engineer, Ashburn, VA January, 2023 - PresentApex SystemsResponsible for server hardware and mechanical/electrical infrastructure at a large-scale cloud datacenter. Resolve and diagnose server issues, escalate issues, and work with remote teams. Work within the server rack lifecycle process with a focus on helping buildout computing and storage environments. Add new capacity and working on retrofits within the Datacenter.Sustain strong working relationships with various internal teams and external partners. Assist with inventory and asset management, data and failed storage hardware destruction. Ensure system and capacity availability for a large social media enterprise with billion end users.DeskNett, Ashburn, VA April, 2018 January, 2023Field Engineer, Cloud Data Center SupportDispatch to secure Data Centers. Deliver optimal support for on-site network element and server hardware installation, operations, configuration, upgrades, maintenance, and network cabling, for client test environments. Install, modify, and replace various rack mounted network, server, external storage devices, and cabling, requested by the client. Provided assistance in network connection, equipment replacement, troubleshooting, configuration management, and testing, and following client procedures, documentation. Provided hands-on access and capability for India-based client.Verizon IT Cloud Services, Ashburn, VA June, 2004  December, 2017Member of Technical Staff Lead System Specialist / System ArchitectLeveraged system tools for administration of numerous AIX, HP, and Solaris UNIX systems located nationwide.Performed regular UNIX patch and patch bundle installations on production environments.Steered technical collaboration with product/project managers, corporate network operations, and SAN teams to plan and support enterprise system upgrades, deployments, and migrations.Supplied on-demand, continuous 2nd Level UNIX support to various server application teams: production support, application developers, security managers, and database administrators for maintenance/upgrade activities.Installed Red Hat Package Manager (RPM), GIT version control system, and other RPM managed applications to AIX Unix environments.Installed Power Broker for central administration/delegation of UNIX user privileges (IBM AIX version 7)Secured several million dollars in savings, received a certificate of recognition, 2015 for data center consolidation completedManaged servers, storage in Telco Operational Support Systems Test Lab.Administered prompt hardware maintenance and repair for wide variety of new and legacy UNIX hardware environments.Met and exceeded organizations goals and objectives for 24x7 high availability and reliability.Additional ExperienceOSS Systems Integration Engineer, Verizon Global Networks, Arlington, VAComputer Systems Analyst IV, Global One (a US Sprint, Deutsche Telekom, France Telecom Partnership), Reston, VANetwork Engineer III /Supervisor, US Sprint, Reston, VACustomer Support, Source Telecomputing, McLean, VAAnnouncer, Master Control, WEAM Radio, Falls Church, VirginiaTV Studio Operations Volunteer, Fairfax Public Access Television (FPA), Fairfax, VA, Video Editing with AdobeCreative Cloud Suite, Broadcast Studio ProductionEducationB.A., B.F.A, Theatre, BroadcastingMarietta College, Marietta, OHA.A, Science MathCape Cod Community College West Barnstable, MAProfessional TrainingFairfax County ACE Adult Education Building a Business Web Site on Weebly, Wix. HTML 5, HTML Cascading Style Sheets.Georgetown University Professional Training: Web DevelopmentIBM AIX UNIX VIO Hypervisor, Virtual Machine, IBM AIX HACMP, High Availability Cluster Management (vendor)Red Hat LINUX Certified Systems Administrator training, University of Maryland BaltimoreRed Hat LINUX Systems Administration, Security+, Fairfax County ACE Adult EducationCloud Computing Fundamentals series, AMAZON Web Services: AWS Essentials (Verizon internal training)HP/UX Virtual Machine Administration. (vendor)HP/UX Kernel Tuning, HP/UX Logical Volume Manager, Advanced System Administration. (vendor)HP/UX Storage Area Networks (Hitachi Disk Arrays). (vendor)Sun Solaris 8 Advanced System Administration, Veritas Cluster Administration (vendor)Unix/C Programming Certificate, George Washington University, Ashburn, VirginiaSprint International: Basic Data Communications, Packet Switching Principles, X.25 Protocol, Hands-on LANs (Ethernet), TCP/IPTandem Mainframe NonStop Systems Training: Concepts, Facilities, System Management (vendor)Adobe Premier Pro Video Editing, Technical Directing, Broadcast Sound Production, Fairfax Public Access TVOther Technical ExperienceWindows 10 & 11 Microsoft Office Suite Google Apps Oracle 11i Enterprise Server Operation