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Click here or scroll down to respond to this candidateCandidate's Name
One Hundred Two Pine DriveTroy, Missouri Street Address
PHONE NUMBER AVAILABLEExperienced professional seeking employment where my talents and expertise in customer service will be an asset to the organization.Work ExperienceResidence Inn by Marriott-OFallon, MissouriJuly 2018-PresentFront Desk Agent First point of contact for hotel guests, providing excellent service at check-in throughout entire guest stay. Responsible for preparing for guest arrivals including room assignments, billing, Bonvoy membership status, guest requests and proper coding. Handle in house guest complaints by listening, emphasize, apologize, resolve, and notify method. Maintain shift notes and communicate with hotel staff about daily activities, issues, concerns, and ways to provide an exemplary experience for the guests. Provide concierge service for the guests by assisting them with restaurant reservations, transportation options, attraction information, and business services. Detail oriented with maintaining Marriott brand standards for customer service. Assist with sales with uncovering additional business opportunities for the hotel. Expert with Fosse property management system Award winning employee with Commonwealth hotels. Awarded Empowerment Award, Driving Revenue Award and Associate of the year for 2020.Self Employed-Tecumseh, MissouriApril 2017-May 2018Home Health Aide Live-in aide for a family of 3 disabled adults. Household management including purchasing, cooking, cleaning, and running errands. Maintained medical treatments and administered medication. Responsible for disabled adults personal hygiene and basic needs including bathing and dressing them. Provided mental and emotional stimulation to help their overall well-being, which allowed them to thrive. Barry County Emergency-911-Cassville, MissouriMarch 2008-August 2014911 Telecommunicator Answered multi-line emergency and non-emergency calls. Entered all call information into system and dispatched law enforcement, fire, and ambulance service in a timely manner. Provided support to the callers until the first responders arrived on scene. Entered warrants and other legal documents into the system. Trained others in emergency dispatch.T-Mobile Call Center-Springfield, MissouriOctober 2007-March 2007Customer Service Representative Answered in bound calls from current T-Mobile customers. Assisted customers with billing issues, technical difficulties, upgrades, and other problems with their service. Provided excellent service to their customers.State Line Imaging-Leawood, KansasMarch 2002-February 2007Medical Receptionist Welcomed and checked in patients for their appointments. Scheduled appointments verified insurance and collected co-payments from patients. Prepared for next day appointments and confirmed appointments. Scheduled courier pickups. Assisted billing departments. Ordered office supplies.EducationSpringfield College-Springfield, MissouriApril 1997-1998Cassville High School-Cassville, MissouriMarch 1977-May 1981Graduated with High School Diploma |
