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Louisville, KY Street Address Tel: [c] PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFILEMotivated professional with years of experience in sales and customer service with the ability to multitask, sell, and lead other employees.WORK EXPERIENCEAccount AdministratorBrown & BrownInsurance - Louisville, KYJune October 2022Provides high quality customer service while assisting in the coordination of services between the client and the insurance company.Promptly responds to requests for data and questions from clients, underwriters and internal staff.Providing support for our internal service team. This includes such activities as reviewing binders, policies and endorsements for accuracy, maintaining files, and creating documents such as specifications, proposals, binders and insurance summaries.Sales Development InternTalend - Redwood CityJan 2022Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinarsCollaborated and competed within an SDR team settingBuilt and refined call scripts; designed email campaigns; created prospecting videosEngaged actively in weekly performance reviews and coaching in a team setting with managerVirtual AssistantSPE - Louisville, KY2021 - PresentBuilt and maintained companies website; designed marketing ads and tracked dataCollaborated with multiple platforms such as Kajabi to build websitesPerformed publishing and editing tasks per blog post as requiredOrganized content calendar for future articles, and maintained documentation of published posts in spreadsheetsOrganized and maintained online company files, invoices, and other digital documentationManagerCME TV - Chicago, IL2015 - PresentDuplicated and packaged CD's and DVD's ensuring they are ready for saleProvided great customer service by answering customer's questions, handling money, and quick and timely checkoutsUploaded media to the company website, increasing sales and customer interactions onlinePromoted from sales associate to manager due to passing company sales goals at multiple eventsFulfillment & Merchandising (Seasonal)Best Buy - Clarksville, INOct 2019 - Dec 2019Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation, and loading of merchandiseHelped develop and start their internet fulfillment center allowing them to increase sales and attract more customersInternet FulfillmentLowes - Louisville, KYJune 2018 - Aug 2018Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation, and loading of merchandiseAlso responsible for responding to customer questions during their shopping experience while promoting customer loyalty plans and/or extended protection/replacement plans where appropriateEDUCATIONIndiana University SoutheastBachelor of Arts - Business Administration (Minor Marketing & Sales)Graduate-level coursework in Business Marketing, Economics, and Business ManagementLicenses & certificationsThe Fundamentals of Digital MarketingSuccessfully completed The Fundamentals of Digital Marketing course and received certification by Google.Successfully completed SV Academy Sales Development Fellowship certification |