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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a satisfaction driven, detail oriented professional with over 11 years of experience and a proven record of customer satisfaction, and ability to learn and quickly apply new techniques and tools. My goal is to enhance my experience and skills in a role that leverages my experience and provides future advancement to other positions in the organization in customer service and/or accounting. I am open and able to learn new products and processes and flexible to work schedule as necessary to benefit the organization.EXPERIENCESEPTEMBER 16, 2022 PRESENTSOULSTER: Edleys BARBECUE -nashville TN-Interact with guests to seat them, determine food and beverage needs, and deliver food and drinks with a positive attitude and continue to monitor needs until guests leave.-Resolve customer concerns with either service, food, or seating as necessary to provide good customer experience.-Preparation and delivery of food and associated clean-up and tasks per manager and restaurant specifications.-Clean and organize; as necessary, customer area, kitchen and preparation areas to include dish washing, cleaning floors, stocking supplies, other tasks as needed.-Interacting; as directed by management, to assist in overseeing and helping other servers, kitchen staff and resolving concerns of customers.-Work with staff and management on ideas to improve customer experience and staff efficiency using experience and best practices.AUGUST 16, 2021 MAY 14, 2022CUSTOMER SERVICE REPRESENTATIVE: Comdata/Fleetcor -nashville TN-Provide timely, accurate, and complete resolution(s) for client/cardholder concerns or problems with their accounts and/or access to cards or services.-Employ solutions and approach to requests that develop solid customer relations and retention.-Develop and maintain a mastery of product and service knowledge, problem resolution best practice, established procedure, and tools.-Assist in training new employees on product, services, tools, and customer service and problem resolution techniques.-Maintain high productivity and accuracy levels in all phases of customer interaction and problem resolution.-Consistently strive to interact effectively and professionally with all levels within the organization to better affect a positive outcome with clients, management, and new employees.MARCH 2015 FEBRUARY 2020SERVER, COOK, HOST, MANAGER ASSISTANT: Old Chicago -Franklin TN-Interact with guests to seat them, determine food and beverage needs, and deliver food and drinks with a positive attitude and continue to monitor needs until guests leave.-Resolve customer concerns with either service, food, or seating as necessary to provide good customer experience.-Preparation and delivery of food and associated clean-up and tasks per manager and restaurant specifications.-Clean and organize; as necessary, customer area, kitchen and preparation areas to include dish washing, cleaning floors, stocking supplies, other tasks as needed.-Interacting; as directed by management, to assist in overseeing and helping other servers, kitchen staff and resolving concerns of customers.-Work with staff and management on ideas to improve customer experience and staff efficiency using experience and best practices.JANUARY 2014 FEBRUARY 2015FULL TIME STUDENT, PART TIME DELIVERY DRIVERJULY 2012 DECEMBER 2013ADMINISTRATIVE ASSISTANT: patty page properties -dover tn-Organizing and scheduling appointments for company realtors accurately and in a timely manner.-Support office staff and owner by answering phones, reading and responding to emails and faxes in a timely manner-Determining appropriate staff to handle requests from potential buyers, associated vendors or financial institutions.-Uploading and posting properties online-Keeping property listings current and accurate. Periodic placement of signs and lockboxes at property sites.-Order, track, and stock inventory items necessary for office staff and realtors.-Interface with vendors and realtors to obtain property information and stock supplies.-Process financial transactions with banks; work with vendors for payment of bills and realty associated licensing and fees.-Assist with record keeping associated with a real estate office.SEPTEMBER 2008 JUNE 2012DRIVE THRU & COUNTER ORDERS, CASHIER, KITCHEN STAFF: Mcdonalds -Bellevue TN-Help customers with ordering and processing payment.-Food preparation and delivery.-Partner with management and other crew members to meet daily goals.-Keep work areas and customer areas clean and stocked.-Train new employees in all aspects of food preparation, customer ordering, and cleanliness of kitchen and customer areas.EDUCATIONMAY 2008High School DiplomaCONTINUING EDUCATIONColumbia State and Nashville State Community CollegesFocus on Technology, Business and AccountingSKILLSWord processing, excel, Outlook, and RealTracs, Compass, iconnectdataExcellent math and computer skills with demonstrated aptitude to learn new computer toolsAttention to detail with solid problem-solving skills and willingness to learn and follow instructionActive listener with friendly, emphatic demeanorPositive attitude which greatly helps to improve customer experience and build customer loyaltyGood interpersonal skills and ability to work well with different staff and levels of managementGood at seeing both sides of a customer issue or concern and able to work with management, staff and customer for resolutionEasily learn new routines, directions, and objectives of an organizationQuality productivity record at all places of employment including ability to work remotely with little supervisionReferences available upon request. |
