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CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEMinneapolis, MNLINKEDIN LINK AVAILABLEgithub.com/Biaky-dotPROFILEData Analyst and Junior business analyst for all local and Global s projectsEDUCATIONNational American University 2019Master of Business AdministrationWatermark Learning 2018Master of Business AnalyticsUniversite Libre De Tunis 2006Bachelor of Business LawSKILLSStrong analysis skills with attention to detail and accuracyStrong time management skillAble to turn ambiguous infoIdeas, or problem into wellsdefined plans and solutionsData Visualization- TableauAgile MethodologyPython, JIRA, Salesforce, SAPDashboard CreationProject ManagementExperience in problem analysissolution implementation, and change managementCurrent ProjectsSalary Prediction ProjectThe project aims to create a salary prediction model, which predicts salaries based on given job descriptions. Considering the competitiveness in the job market, as job seekers, knowing how much employers are willing to pay for certain jobs, can be very helpful for job seekers or which rate to offer to future candidates for the employers. For more information, please refer my github profile aboveEXPERIENCEWells Fargo Remediation Analyst Feb 2019 to presentResponsible the research, and resolution of escalated complaints within the B2B Enterprise Wholesale Complaints team.Ensure prompt and resolute management of the complaints process, and must adhere to regulatory guidelines, internal policies, Risk and Enterprise Compliance.Work with lines of business ensuring timely response and resolution of high risk escalated customer complaints.Use Tableau for data analysis and reporting.Target Senior Dispute Resolution Specialist Jan 2018- Feb 2019Answer phone calls from our guests to intake and manage transaction and payment disputes, researching and resolving within regulatory guidelines while advocating for the guest and Target.Follow Target processes that ensure we resolve efficiently and effectively while delivering a premier guest experience using strong communication skills and critical thinking.Used Salesforce, SAP and ServiceNow to solve customers inquiries.Biotechne (R&D) Sales order Consultant Feb 2016- Jan 2018Merge and Match Multiples Data using Excel, Salesforce DatatrimSet up, review and update account, leads, and opportunities on Salesforce.Strong attention to detail and data cleanup of all outstanding purchase order.Partnered with other team members in an Agile Scrum environment to gather requirements and accomplish the project goals. Assist gathering business, stakeholders, and functional, non-functional requirements to complete the project in the timely manner.Proposed insight for better decision-making.Participated in the daily standup meeting to answer questions related to data and other issues and for meeting all expectations. Participate company's campaign organization and follow up to attract new customers.Brocade Communication Channel Data Analyst- Global Sales Operations Jan 2010  Feb 2016Consolidated, analyzed, and processed incoming point of sale data, as well as root cause and fix errant data and manage multiple competing prioritiesManaged a global sales data reconciliation process resulting in accurate sales reporting and metrics and, work with internal and external partners to resolve data issues and Support networkCommunicated directly with channel partners and managers and regional sales team to resolve errant data issues and drive better ongoing reporting behaviors.Helped implement with the BA, the project requirements traceability matrix to ensure proper completion of the project.Reconciliated and analyzed for up to $400 million of POS data for the company with 99.9 percent accuracy per yearRan customized Salesforce reports weekly.Reconciled and/or escalated and multitask and prioritize the assignments.Used macros for entries.Used VLOOKUP to locate specific transaction in a large dataset.Used formulas every day for the consolidated files and the Channelview transactions to automate the process.Use tableau table and basic calculations to find information for management and leadershipAgropur Inventory Management Specialist Jan 2009  Jan 2010Performed inventory management duties, enter amazon customers' orders into Magento management software and create requests for funding, quotes and purchase ordersCommunicated with other departments for shipping and delivery to customer addressPerformed data entry, data analysis, and other administrative duties as assigned.Provided ideas for the implementation of marketing strategies, market segmentation to improve salesCargill French Documents Specialist March 2008  Jan 2009Worked at the intellectual property department. Processed documentation by incorporating clearly defined instructions for technical and non-technical scientists in the development of new productsCreated, reviewed, scanned, indexed, archived, and translated French documents.Stored, managed and tracked project documents in a SharePointUsed formulas every day for the consolidated file and for the Channelview transactions to automate the processFacilitated document reviews, working with both technical and non-technical individualsDeveloped ideas to initiate new processes and proceduresCreated French/English technical glossary for department.JL Industries Inc Document Management/ Data Analyst Jan 2006 Feb 2008Provided administrative assistance to multiple departments.Handled document management.Used formulas for the consolidated file and for the Channelview transactions to automate the process.Accurately entered data into JL Industries system.Participated in research and created surveys to analyze customers buying experience, to adapt it to customer needs.