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Click here or scroll down to respond to this candidateCandidate's Name
Lawrenceville, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSkilled IT Support Specialist with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction.SKILLS Debugging Desktop support Application support Technical documents comprehension Technical issue analysis Data recovery Disaster recovery Software diagnosis Hardware upgrades Customer Service Application installations System diagnostics Troubleshooting and diagnostics Documentation and reporting Technical issues analysis Operations monitoringWORK HISTORYIT SUPPORT SPECIALIST, 04/2018 to CurrentSpeed Up My Laptop Inc. Suwanee, GASupport, troubleshoot, onsite and remotelyInstallation, Configuring and Cabling of COAM devicesMaintain and record Log sheets of all transactionsRemoved malware, ransomware and other threats from laptops and desktop systemsConfigured hardware, devices, and software to set up workstations for employeesPatched software and installed new versions to eliminate security problems and protect dataAssessed system hardware and software and suggested modifications to reduce lag time and improve overall speedRemoved and replaced malfunctioning components to correct hardware problemsHELP DESK SUPPORT, 03/2016 to 03/2018ELRINGKLINGER Buford, GA Prepares equipment for operations by accessing software in computer Provides data by operating a computer Performs defined tasks per documented instructions/processesHELP DESK TECHNICIAN, 01/2011 to 02/2016PRAN - RFL Group DHAKA, BANGLADESHExcellent knowledge of PC and desktop hardware.Excellent knowledge of PC internal components.Hands-on hardware troubleshooting experience.Troubleshoot and determine service problems with web, email, and other Internet applications.Install, troubleshoot, and determine issues with PC hardware, software, and peripherals.Ability to operate tools, components, and peripheral accessories.Resolve/reset password and logon problems.Resolve various printer and print job problems.Setup users and resources on Active Directory.EDUCATIONDiploma in Cyber Security, 2020Gwinnett Technical College -Georgia, USA.Master of Commerce: ManagementNational University -Dhaka, Bangladesh.REFERENCEManager Name: Ali ShahrbabakiCell : PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE |
