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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryA Challenging SALES /TRAINING/ TECHNICAL SUPPORT/ PRODUCT SPECIALIST CUSTOMER SUPPORT Position Where Expertise In Electronics, Highly Developed Organizational/Management Abilities, Interpersonal/Communications Skills And Years Of Extensive, Progressive Experience Will Be Fully Utilized, And Which Will Offer Career Growth Opportunities.Professional ExperienceTechnology Knowledge :Microsoft - Word, Excel, Access, PowerPoint, Outlook, Pinnacle Studio Editing and DVD Authoring Program, Final Cut Pro, Adobe Premiere, Photoshop, Corel Paint Shop Pro, ESP Customer Support, Salesforce, Celerant Command Retail SoftwareEmployment HistoryOnyx Corporation -2019-PresentProduct Advisor/Sales Representative-Responsible For Sales And Customer Service For A Family Of E-Commerce Websites: Carid, Motorcycleid, Truckid, Powersportsid, Boatingid, Recreationid, ToolsidAnixter- 2017-2019Account Manager Responsible For Sales, Consulting And Managing An Array Of Accounts In The Northeast Area. Achieving Sales Targets With Security Dealers And Integrators With State-Of-The-Art Solutions From The Industrys Leading Manufacturers Of CCTV, IP Video, Access Control, Fire, Burglar And Intrusion Alarm Systems. Sound and Video Communications, Structured Cabling And Home Automation Products.Heritage Guild, New Jersey - 2016-2017Sales Associate-Provide Sales And Training Of Firearms And Related Accessories. Use Of Celerant Command Retail Software For Sales And Inventory TrackingKramer Electronics. New Jersey 2011 - 2015Applications And Technical Support Engineer-Provided Technical Support, System Design, Pre Sales Assistance And Training To Kramer Personnel, Dealers, And Endusers On All Kramer Products. Used Salesforce Program For Service Call Logging And For Issuing RMAs For Unit To Be Sent In For Service.CMS-Complete Mailing Services - 2010 - 2011Consulting Engineer and Trainer- Providing Technical Training And Writing Technical Documentation On Optical Scanners And Sorters For In House StaffDiversified Systems, New Jersey - 2008 - 2010Project Coordinator, Inside Sales Associate And Purchasing Agent,Purchasing and Estimations For Broadcast And Multimedia Presentation SystemsPanasonic Broadcast Secaucus, New JerseyPanasonic Broadcast Product Specialist 1995-2001, 2003-2008Provide Technical Support, Pre Sales Help And Training To Panasonic Personnel And End-Users On All Panasonic Broadcast Products Such As P2, DVCPRO, Mini DV, Cameras, Vtrs, Monitors, Plasma Screens, DVD And Hard Disc Recording Systems. Led The Tech Support Group 4 Years In A Row By Handling Over 5000 Phone Calls And EmailsP2 Support Specialist-provided technical support to users of P2 cameras, peripherals and editing systems. Setup and execution of the client database to log problems and solutions for the P2 technology. Contributed to website FAQ page and writing of technical procedures.Postbox tech support/product specialist- provided technical support to over 300 users of the Postbox non linear editing system. Setup and execution of ESP Program for the client database to log problems and solutions. Provided weekly and monthly reports to track service related issues. Contributed articles to product newsletter and website covering the operation and service of the Postbox. Coordinate the shipping of units for repair.Conducted training seminars for teachers and students associated with Panasonics Kid Witness news program using non-linear editing and DVD authoring systems.Performed product demonstrations At NAB and other trade shows and Dealer meetingsPanasonic Security And System Sales CompanyCCTV Product Specialist 2001-2003Provide technical support, pre sales information and system design help to endusers and dealers.Setup and operation of regular and IP Network Cameras, hard disk recorders, matrix systems and Time Lapse Video RecordersProvided design assistance with cameras, lenses housing and camera control systemsManaged Broadcast Call CenterEducation & CredentialsBachelors Degree In Electronics - DeVry Technical Institute-Woodbridge, New JerseyPanasonic Internal Management Classes, 3M Sales Training, Tom Peters And Brian Tracey Sales And Customer Support Courses, Sony Technical Training for U-Matic and Betacam FormatsTechnology Knowledge : Microsoft Office - Word, Excel, Access, PowerPoint, Outlook, Pinnacle Studio Editing and DVD Authoring Program, Final Cut Pro, Adobe Premiere, Photoshop, Corel Paint Shop Pro, ESP Customer Support Software, SalesforcePERSONALWilling to perform work related travelEnjoy Reading/Computers/Video/Photography/Auto Mechanics and DetailingScale ModelingREFERENCES & FURTHER DATA AVAILABLE UPON REQUEST |
