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Customer Service Specialist Looking for a CareerPanama City Beach, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceBusiness OwnerOrganized Home - Panama City Beach, FLJanuary 2012 to PresentOrganize and clean homes for homeowners.Security OfficerPinnacle Port HOA - Panama City Beach, FLJanuary 2009 to August 2018Customer service for homeowners/guests checking into the property, security patrols on property for theft, damage, violations Effectively monitored security during 10 hour shifts Followed Pinnacle Port HOA standard duties and procedures Conducted monthly fire procedures Monitored all points of entry Effectively deterred crime Attended all physical security meetingsUpscale Security OfficerG4S Security Solutions - Watersound, FLJune 2009 to January 2012Customer service for homeowners/guests for four properties, security patrols on properties for theft, damage, violationsSales AssociateDillards - Panama City Beach, FL2007 to 2009 Worked in sales, selling Misses separates Greeted customer Offered knowledge about merchandise Communicated with customers over the phone Received and filed online orders Handled in-store returns Replenished merchandise Cleaned floor area daily Audited and organized the whole store on a quarterly basis EducationSea School in USCG Boat CaptainBoat Captain Commercial - Panama City, FLFebruary 2009 to May 2009US Navy Storekeeper Certificate in Storekeeper Damage Control Certificate US Navy - Whitehall, OHFebruary 2002 to May 2002US Navy Basic Training in US Navy Seaman Certificate Seaman Storekeeper Certificate - Great Lakes, ILFebruary 2000 to June 2000Associate in MarketingChattanooga State Tech. Comm. College - Chattanooga, TN August 1986 to June 1989Skills Microsoft Office computer skills, Customer Service, Inside/Outside Sales, Retail Sales, Merchandise: Inventory, Floor movements, Floor plans by vendor, Special orders, and Display work, Computer register operations, HOA Security (10+ years) Cash Handling Excel Typing Stocking Word Organizational Skills Customer Service Security Administrative Experience Underwriting Microsoft Outlook Microsoft Office Computer Skills (10+ years) Driving Basic Math Microsoft WordAssessmentsCustomer Focus & Orientation Highly ProficientJanuary 2020Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b4d3ac0d9645d754692e7753012439a7eed53dc074545cb7Security Guard Skills Highly ProficientJanuary 2020Assessing risks, enforcing security standards, and handling complaints. Full results: https://share.indeedassessments.com/share_to_profile/ bcd70c009336d6816623baa12e40b427eed53dc074545cb7Personality: Customer Service Fit FamiliarJanuary 2020Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/26f62e4371b2e2b0ae698507fa801490eed53dc074545cb7 Sales Skills: Influence & Negotiation FamiliarFebruary 2020Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ bec18ae3637da793442a9423a574773aeed53dc074545cb7Sales: Influence & Negotiation ProficientFebruary 2020Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: https://share.indeedassessments.com/share_to_profile/ f960832026019c155debf47150daded5eed53dc074545cb7Attention to Detail CompletedFebruary 2020Identifying differences in materials, following instructions, and detecting details among distracting information.Full results: https://share.indeedassessments.com/ share_to_profile/3c41124ea77a84ea05a4508c02f532caeed53dc074545cb7 Electronic Medical Records: Best Practices Completed February 2020Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/ share_to_profile/129abd023bdc03c0570f438549c7174ceed53dc074545cb7 Call Center Customer Service FamiliarJanuary 2020Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ b3c9df5fb468591f92667b33f6763f96eed53dc074545cb7Front Desk Agent (Hotel) Highly ProficientJanuary 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/ share_to_profile/264477bda46fd604f71278c05b866f02eed53dc074545cb7 Customer Focus & Orientation Highly ProficientJanuary 2020Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/3c56d802a6106edf5eefe9651b525762eed53dc074545cb7 Reliability Highly ProficientJanuary 2020Tendency to be dependable and come to work.Full results: https://share.indeedassessments.com/ share_to_profile/9a14fccea27375db17f2a9ea97db167cCustomer Focus & Orientation Highly ProficientJanuary 2020Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/98570d2459bc8e61d76ef5e2ceb3ecbaeed53dc074545cb7 Organizational Skills ProficientFebruary 2020Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/ share_to_profile/7ff171e26bb928eacd07fd0b455be07aeed53dc074545cb7 Receptionist ProficientFebruary 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6bdf1118d9ed51436012bbb650d2acbaeed53dc074545cb7 Administrative Assistant ProficientFebruary 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/6341ade9cb6970e2d1821f7bc30e0504eed53dc074545cb7 Verbal Communication ProficientFebruary 2020Speaking clearly, correctly, and concisely.Full results: https://share.indeedassessments.com/ share_to_profile/40d401719619831d97c4c6bac1539bb0eed53dc074545cb7 Security Guard Skills Highly ProficientFebruary 2020Assessing risks, enforcing security standards, and handling complaints. Full results: https://share.indeedassessments.com/ share_to_profile/8fb32cf8e8a0d5fe2d0018988ddeeb79eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |