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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -999-2188 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESUMMARY:Driven and accomplished professional with a keen focus and experience in patient care, customer service, and clinic operations in fast-paced environments. Ensure proper strategic vision and planning to better foster, build, and sustain relationships. Proven and demonstrated understanding of aesthetic procedures, inventory management, and client retention. Skilled process implementation, organizational effectiveness, and continuous improvement. Consummate professional, and motivated leader, with solid interpersonal abilities and complex negotiation skills.SKILLS:Project ManagementInternal CommunicationsPatient CareAesthetic ProceduresProcess ImprovementFinancial OperationsManagement ExperienceVersatilityClient RetentionRetail OperationsMultitaskingWellness OperationsBeauty ConsultationsTeam OrientedCalendar ManagementStrategic PlanningInventory ControlOperationsFinancial LeadershipCollaborative Team BuildingCross-Functional Team LeadershipCommunicationsTraining and MentoringPayment ProcessingRelationship BuildingSpa OperationsMotivatedOrganizational DevelopmentCustomer ServiceShipping / ReceivingClient TriageAppointment SchedulingOffice Supply OrderingClinic CleanlinessSkincare Sales ExperienceAnswer High Profile Phone CallsProducts and ServicesProficient in Microsoft Office, Outlook, and ExcelPROFESSIONAL EXPERIENCE:Amara Resort and Spa Sedona, AZ 2021 - presentGuest Services Supervisor (11-2021)Front Office Log and Trace File DailyAdminister and Schedule staff for each shift and assist all guest services staff to resolve all customer issues effectivelyNight Audit dutiesMultitask and prioritize departmental functions to meet deadlinesTrain new staff members as per the requirement and to schedule the staff member to various shiftsBlock room per guests requestsAssist guests with concierge needsTeam member of Revinate Committee representing Front Desk/Guest servicesAmara Resort and Spa Sedona, AZ 2021Spa Coordinator (7-2021 to 11-2021)All front desk servicesBooking appointments in Book4TimeChecking out guest through OperaCoordinate spa appointmentsMaintain all beverage areasSelling retailTeam Member of Renivate Committee representing Spa DepartmentAwarded Employee of the month October 2021Gehwol Foot Care Stamford, CT 2009 - 2019Director of Education and Development (2015 2019)Directed a diverse group of nail technician students to train and mentor regarding nail and skin conditions and diabetic concerns.Author, edit, and proofread educational material to keep all communications fluid and consistent.Created and implemented high profile marketing and advertising materials including promotional product emails, attending trade shows, and driving educational training.Traveling Educational Trainer (2009 2015)Collaborated with a talented group of nail technicians to train on GEHWOL products and services.Drove comprehensive education and training through trade shows and seminars.Vast knowledge of the field to communicate with sales and marketing industry specialists.Created and implemented processes, procedures, and new protocols regarding company services.Fostered strong relationships with diverse clients to cement business growth.Simply Enhancing Beauty Salon Fort Collins, CO 2011 - 2015OwnerBuilt a profitable business from the ground up including marketing, financial operations, and client retention.Led all day to day and routine operations to keep communications fluid and relevant.Planned all logistics for calendar management and schedules for a talented group of manicurist and stylists.Held direct responsibility for recruiting, hiring, and training all employees.Controlled high profile inventory including ordering supplies to streamline operations.Ensured up to date knowledge of contemporary styles and current nail techniques to drive business growth.Gathered research and information on new products within the hair and nail industry.Proven knowledge of the field to cement proper maintenance and safety within a sanitized environment.Two Pairs Nail Spa Fort Collins, CO 2010 - 2011ManagerCemented world class customer and client service to enhance the customer experience, providing manicure and pedicure services.Handled large volumes of calendar appointments and schedules.Drove management including delegating workload, training, and troubleshooting issues.Managed high profile inventory including all documentation management.Bellagio Salon and Spa Las Vegas, NV 2006 - 2009Lead ManicuristFostered strong relationships with a diverse customer base utilizing proven knowledge of the field to leverage partnerships into sales opportunities.ADDITIONAL EXPERIENCEBELLAGIO SALON AND SPA Las Vegas, NVSELF EMPLOYED MANICURIST Las Vegas, NVEDUCATION:Maricopa Beauty College Manicurist License Avondale, AZMediNail Learning Center Advanced Nail Technologist |
