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Click here or scroll down to respond to this candidateCandidate's Name
Austin, TX Street Address Cell: 408-332-0323 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEE X E C U T I V E M A N A G E M E N TManaged Hosting Services Infrastructure Automation Offshore Operations & Development Centers Outsourcing Strategic Planning Corporate Business Problem Solver Organization Cultural Change Employee EngagementRecognized Global Technology Leader, with 34 years of hands-on experience in running large scale managed hosting environments, building global operations and engineering development teams, network and security professional services and operations. Strong technical leadership and analytical skills to achieve dramatic results within startups to large organizations. Extensive expertise in executing large global enterprise IT projects with proven ability to identify business goals, envision solution, develop strategy, estimate resources, and deliver complex solutions.Global Strategic leader, experienced in creating and leading cross functional teams from multiple disciplines and creating vision, modernization strategies and plans in midst of rapid growth and change.Right-fit cloud migrations. Expert identifying and help architect right infrastructure destination for evolving and stable workloads. Helped numerous mid-size enterprises move from on-prem computing to AWS and Azure clouds. On the flip, brought bac k stable AWS workloads of over 32,000 servers in-house to home grown bare metal private cloud. Participated, managed, and led numerous data center migrations.Expertise in identifying and accelerating strategic measures that strengthen performance with sustained operational results with focus on impact including bottom line profits and results.Expertise in establishing offshore development centers in India and China from ground-up. Local business licenses, to construct office space, to manage forex and finances, and recruitment. Multiple cycles creating zero to 1000-2000+ employees.Managed hosting leadership over 20 years running infrastructure and application hosting for Fortune 100 clients. Multiple large scale data center migrations for managed application hosting. Successfully led strategy, planning, execution, and operations. Hired, managed & led resources from small teams of 12 to globally distributed teams of 1250+ managing budgets up to $230M.Global Strategic business problem solver. Identify strategic business and technology problems and solve. Address eroding margins and market threat to MSP business with Infrastructure automation. Adopt and implement Software Defined Storage for right segment market competitiveness. Develop and demonstrate a geo strategy shift to address competitive market issues.Influence and drive cultural changes. Demonstrate the art of the possibilities at by enabling global cultural collaboration, encouraging the heart in post-acquisition 'follower' to 'inspired ownership' mindset shift; encourage, advocate, and enable career changing opportunities converting threats from automation to opportunity.Acquisitions and due diligence. Participated in identifying mature start-up acquisitions to be part of the due diligence team in larger acquisitions.Hands on and ever learning. Strong hands-on/off experience to handle any kind of business, technology, crisis situations, business relationships, or operational challenges. Bootstrapped new initiatives organization & scaled existing teams. Expecting AWS Architect Associate certification in April 2022.KEY COMPETENCIESClient account management Global organization design & building Strategic planning, direction & visionIntelligent Automation Agile and Lean methodologies Enterprise architectureRelationship Management Communication & Presentation skills Data center operationsVendor Management Financial management / contract negotiation Influencing skillsPROFESSIONAL EXPERIENCEIndependent Consultant., Austin, TX May 2022 CurrentConsult for various Private Equity led projects evaluating managed hosting provider acquisitionEvaluate management team competency, track record and tenureDue diligence of vendor and customer contracts, products and services, customer base etc.ENSONO LLC., Chicago, IL/ Staines, UK/ Pune, Chennai, Bangalore, IndiaEnsono LLC is a Private Equity led Managed Service Provider created by acquisition of Acxiom in 2017 followed by 4 acquisitions in UK and India. Ensono has now been acquired by a new global investment firm KKR.VP, Intelligent Infrastructure Automation and Operations Transformation Aug 2019 Apr 2022Initiated and led Automation for Managed services provisioning, incident, and request management. Introduced digital workflows and orchestration in ITIL/ITSM with Python-Ansible based automation. Achieved 11% OPEX cost reduction in 2021. On target to reduce 27% OPEX costs in 2022 while increasing client satisfaction by 35%.VP, Platform Operations, Merger Integration Leader, Managing Director, India Oct 2017 Jul 2019Led the Global Cloud Computing, Global Infrastructure and Global Service Delivery organization. Managed hosting for our Fortune 100 clients on our private cloud, AWS, and non-cloud platformsPart of due diligence and acquisition team closing the $405M acquisition of DCS division of Wipro. Led transitions of integrating 900 employees and doubling datacenter footprint.Setup new offices, inspiring, leading and transitioning new associates through cultural transformation.RAKUTEN INC., Tokyo, Japan / Bangalore, India / San Mateo, CARakuten, Inc., meaning optimism in Japanese, is the largest e-commerce and Internet company based in Japan. With $19B annual revenue, Rakuten operates Japans largest Internet bank and second largest credit card company by transaction value. With 34 global locations, it has offerings in Fintech, digital content, and communications services to over 1.2 billion members around the world.Vice President, Global Infrastructure Engineering and Operations Jan 2013 Dec 2017Built Rakuten Cloud platform based on VMware and migrated 44 acquisitions with 18,000 servers the first year, and 32,000 servers over 3 years saving Rakuten 75% on Capex and datacenter Opex budget. Total of 73 acquisitions globally migrated into new private cloud platform.Establish Global Rakuten IT support platform in Manila, Philippines for Level 1 help desk support.Part of 3-member acquisition investment panel to identify and acquire synergetic startups for Rakuten.Troubleshoot and analyze issues with the 3-year unprofitable business in China. Traveled extensively in China, recommend new direction for company turn around, obtain Board approval, and drive change.Started Rakuten India. Built products, development, and operations organization from scratch. Grew to 720 associates in 3 years. Grew to 2000 associates in 5 years.Recognized need for global talent, presented proposals for development centers in Mid-western US, Eastern Europe, and South Asia, initiated an 8-engineer pilot program to ensure Japan-India cultural fit.Established Rakuten India Enterprises including establishing Memorandum of Association, Registered office setup, appointing Directors and general managers, Authorized investment capital etc.With focus on quality of engineers, built 280 engineer product and development team in 3 years.P&L measurement, budget planning, Customer satisfaction, Internal sales/ marketing, Operations mgmt.Achievements:oWith investment ROI of 1.1 years, built 280-member product and development teamoTransformed 2 poor performing Japan business units into top 5 performers in 2 yearsoCoaching: Leadership development and Global managerial experience to Japan managersoDeveloped and introduced new products in Japan market based of learnings in IndiaoImplemented bi-annual employee satisfaction score using NPSMOZIDO, Dallas, TX / Austin, TX JAN 2012 DEC 2012Vice President, Infrastructure Engineering and OperationsResponsible for the design and implementation of Mozido Mobile wallet global infrastructure platform.Build ecosystem with partners like TCS to integrate Rewards and Mobile payment platform with Mozido.SAVVIS COMMUNICATIONS, Chesterfield, MOSenior Director, Global Managed Hosting Operations Sept 2006 Jan 2012Savvis is the leader in the enterprise managed cloud infrastructure provider space.Responsible for migrating into and service delivery of Savvis cloud, managed hosting, network and database support for 3000+ enterprise, media, financial, and brand customers with annual revenue over $720M. Team of 280+ managed hosting and network support engineers with 5 Tier support desk. Fortune 100 clients include Reuters, Merrill Lynch BofA, P&G, CocaCola, Time Warner, HBO, Cond Nast, Kodak.Created $7M OPEX annual savings in 2010 and 2011 with strategic ideas challenging traditional process creating operations efficiency through staffing changes, automation, and cost control.Responsible for creating a strategic initiative of taking Savvis into lower cost operations in India. Zero to 350 associates in 2 years.Built and led a cross functional team of onshore/offshore pre-sales and production support resources (US, India, Singapore) to deploy and support application for the largest enterprises. Performance measured against expectations on monthly basis with customer executive management and Savvis business unitsExtensive experience in customer engagement in driving Product Management, Technology, Operations and Business initiatives with hands-on technical, business leadership and management experience globally.Recipient of Savvis Presidents club award for creating operations efficiency.VERISIGN INC., Mountain View, CA / Bangalore, INDIASenior Manager Sept 2002 Sept 2006VeriSign with $5 billion market cap is a provider of digital trust services enabling Website owners, enterprises, communications & e-commerce service providers and individuals to engage in secure digital commerce.Oversee and manage a 73-member team of architects/engineers supporting 3 VeriSign business units across 4 datacenters. The 3 production support teams I managed included VeriSign PKI and managed security business ($400 M annual revenue), on line payment processing division (now PayPal/EBay)that processed 30% of all ecommerce credit card transactions in Northern America ($300 M annual revenue), and the telecommunication services divisions products include SS7, ENUM, Do-not-call, 1-800 number databases, wire line/wireless number portability, CALEA compliant wireless tapping, wireless text messaging, international wireless roaming network environments ($400 M annual revenue).As technology leader of global program to develop large-scale, identified opportunity to leverage technology across company to improve collaboration, information sharing to develop innovative products and reduce time-to-market. Provided leadership and oversight to multi-site production support teams (US, India) on complex global projects.Responsible for strategy, architecture, design, planning, systems development, and implementation.Build 2 datacenter and hosting operations in Berlin and Bangalore. Involvement includes building business case, finance approval, vendor negotiations, guide and train new hires to help install of Cisco routers, Juniper firewalls, DNS and mail servers, and Exchange.Managed staff of 73 engineers in 18 sites outside US, including Sao Paulo, Dsseldorf, Berlin, London, Geneva, Bangalore, Pune, Delhi, Cape Town, Singapore, Tokyo, Melbourne and Sydney.Senior Network Architect / Manager Feb 2001 Sep 2002Datacenter Migration and Merger Integrations: Architect, build and migrate 260+ VeriSign applications and products to new data center without any significant outages. 99.9765 % service availability during the migration. Member of the Integration team for Network Solutions and Illuminet acquisitions.Sr. Network Engineer, NonStopNet, San Jose, CA Jul 2000 Feb 2001NonStopNet (NSN), with 10 Cisco Powered Network collocations across US and UK, providing reliable and scalable network. NSNs network consists of Cisco 12012 core routers, 6509 switches, PIX firewalls & Local director load balancers. NSN provides design, implementation, and managed services for customers.As the founding member of the network engineering team, led designed and implemented high availability network solutions, hands on configuration of Cisco routers, switches and VPN devices, peering with ISPs and configuring BGP confederations, GRE tunnels, trunks, VTP, channeling, MSFC routing, ASLB.Network and Web Consultant, San Jose, CA Apr 1999 Sep 2000 Reel.com, Flycast, ePhysician, Planet Arabia, ICAN Systems, UVEXS, SpecialtyMD.com, Tribal FusionInternet Consultation, design, document, install redundant Internet infrastructures for over 64 Dot Com startups.Dot Com rush Setup infrastructure for up to 2 start-ups per day sitting inside Bay-area datacenters. Configure routers, load balancers, web servers, disk arrays, servers, raids, network switches, firewall setup, SMTP and DNS. Scripting, automation, hardware and configuration deployment.Senior Network Engineer, PointCast, Sunnyvale, CA Jan 1997 Aug 2000Design, setup and manage PointCast data centers in Tokyo, Hong Kong and London. Train local staff.Setup and maintain web servers, Perl CGI scripts, setup mail, DNS and analyze security at international sites.Software developer / Network/Systems Admin, Loral Space Systems, Palo Alto, CA Aug 1994 - Jan 1997Part of 3-member core team to in-source satellite launch and In Orbit Test (IOT) from Lockheed Martin into Loral.Design and built infrastructure for satellite Mission Control Center with connectivity to 7 ground centers worldwide.Developed Telemetry Archival and Plotting software to collect sensor data from satellites into a database, Two Channel Transponder Simulator software to interface flight hardware, automate satellite TWTA failure response.Senior Software Engineer, Ncore Technology Limited, Bangalore, India June 1990 - Dec. 1991Develop firmware for Hard disk, Floppy and POST in C and 80x86, real time data capture/analyzer using ADSP 2105 Digital Signal Processor for MIL-1553 Standard data bus in a Light Combat Aircraft.Firmware/Hardware Engineer, PSI-BULL Data Systems, Bangalore, India Jan 1988 - May 1990Developed Real time software and hardware interface for a data acquisition instrument for Large Space Simulation Chamber in the Indian Space Research Organization, firmware for VT100 terminals, and Assembly language code for Unix I/O cards for NTT Japan.E D U C A T I O N & C E R T I F I C A T I O N SMS in Computer Science, Lamar University, Beaumont, TX. Aug.1994 GPA : 3.78/4.00BS in Electronics and Communications Engg., Mysore University, India. Dec.1988 GPA : 3.76/4.00 |
