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Title Scheduling Coordinator Customer Service
Target Location US-VA-Norfolk
Email Available with paid plan
Phone Available with paid plan
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WWCandidate's Name
Professional SummaryDedicated and dependable individual seeking employment which will allow the use of my current skills while also offering opportunities for personal and professional growth.Work HistoryFrank Faga - CaregiverSarasota, FLORIDA10/2000 - 02/2015Doctor's Hospital Of Sarasota - PBX Operator / Unit Clerk for RadiologySarasota, Florida08/2000 - 08/2005Lancaster & Eure, P. A. - Scheduling CoordinatorSarasota, Florida07/2000 - 01/2004Managed the scheduled of 5 attorneys working out of 3 different offices in the following areas of (plaintiffs) practice : work comp, personal injury, social security, wrongful termination, nursing home abuse/neglect, Total care for bedridden Alzheimer's patient (Mrs. Faga) until she passed away in 2007. I cared for Mr. Faga until I had back surgery in February of 2015.Answered multi-line telephone system, provided information and directed calls.Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.Registered and verified patient records before triage with most up-to-date information.Printed films off of the PACS system and used Meditech software. Worked closely with transcriptionists and radiologists to ensure accuracy of reports before I electronically signed, distributed and charted them.EMAIL AVAILABLEPHONE NUMBER AVAILABLEHoliday, FL 34690Skills27+ years as a CNA27+ years of customer service25+ years combined schedulingexperience for doctors, attorneys, homehealth care and in retail.Medical records management, documentspecialist, alpha-numeric filing, e-filing,able to prioritize, reliable, excellent timemanagement, can work independently orwithin a team.EducationFranklin CollegeFranklin, INAccountingState College of Florida, Manatee-SarasotaBradenton, FLRadiology05/1986Switzerland County High SchoolAdvanced Studiesproduct liability, medical malpractice and bankruptcy. We used TimeMatters sodtware. Interviewed possible new clients, opened new claims, scheduled depos, mediations, hearings and trials, did trial prep, regular and e-filing. Drafted legal documents, requests for discovery, accepted service.Sav A Step Food Mart - ManagerLouisville, KY06/1987 - 07/2000Cross-trained existing employees to maximize team agility and performance.Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Recorded inventory sales into organization's weekly income report. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation.Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.Maximized performance by monitoring daily activities and mentoring team members. Approved regular payroll submissions for employees.

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