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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLEStreet Address S State Rd 9Greenfield, Indiana Street Address PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSDetail-oriented, dynamic, and reliable professional with 5+ years of broad-based and progressive experience demonstrating expertise in administration, customer service, and sales. Reputation as a self-directed professional with notable expertise in developing strategic market plans and relationship building. Proven ability to develop and maintain long-term and loyal client relationships. Exceptional interpersonal, communication, and customer relation skills with experience in leading and providing timely customer service. Proven ability to communicate information using creative and unique approaches to solving problems with outstanding leadership skills and the ability to handle multiple tasks simultaneously. Recognized by the management team as a top performer in sales and customer service. Equipped with an excellent work ethic, a keen sense of responsibility, and a commendable record of dependability pooled with absolute integrity.Exceptional Interpersonal and Communication Skills Proficient in promoting confidence as well as building and maintaining strong organizational relationships while interfacing positively with customers.Problem-Solving Proven ability to troubleshoot and develop new and innovative solutions to business challenges. Successfully manages change in customer-service roles for improved performance and service.Work Ethic and Professionalism Solid professional standards and an excellent record of accomplishment of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring strong customer satisfaction.PROFESSIONAL EXPERIENCE:TTEC GLOBAL WAH Englewood, COFraud Specialist Tier II April 2020- PresentResponsible for the investigation and detection of fraud as well as the implementation of a program preventing fraud. Prevent, detect, and investigate any signs of external and internal fraud. Assess the risks of fraud.Made recommendations for controlling the risks.Utilize specialist skills and apply a comprehensive approach in dealing with all types of corruption and fraud. Received calls regarding any allegations of procedural and financial irregularity.Acquire any information that will prove or disprove the said allegations.Conducted interviews that may include witness statements to support the allegations.Deal with witnesses as well as those suspected of being involved in any fraudulent activityInterviewed merchants and clients to acquire information that will prove or disprove, allegations of fraud.Improve the organizations policies and make an environment with fraud reduced to an absolute minimum.Berkshire Hathaway Home Services: Titusville, FlAdministrative Assistant January 2019- February 2020Completed paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible.Monitor deadlines and provide notices to appropriate parties when necessary.Ensure each transaction complies with legalities and any tax withholdings are complete.Schedule necessary appointments with all parties, including the open house and the final walkthrough.Help organize community outreach events to improve our standing in the local area.Produce all marketing materials including brochures, flyers, online marketing, social media posts, etc. to continuously build our brand.Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met.Delivered Concierge-level customer service to sellers, buyers, and lenders to improve customer satisfaction ratings.Participate in training sessions to improve skills with administrative tasks in the real estate industry.Organized, marketed, and planned open houses for all real estate agents.Humana: Medicare Specialist Tampa, FlService Operations / Customer Care Specialist October 2014 June 2017Regularly manage review, and verify to ensure appropriate changes are made to resolve customer issues.Assist in completing forms with the member. Complete address changes and review any plan changes.Provide outstanding leadership in talking with customers by phone or in-person to provideinformation about products/services, take orders, cancel accounts, or obtain details of complaints.Contact customers to respond to inquiries; notify claim investigation results and planned adjustments.Determine appropriate charges for services and set up member payments and/or arrange for billing.Keep records of customer interactions, transactions, inquiries, complaints, comments, and actions are taken.Obtain and examine relevant information to complete the grievance and appeals process.Responsibilities included addressing customer inquiries and complaints, researching, and developing customer responses, managing database systems, and supervising communication documentation.Worked with providers and clients in getting referrals approved and completed.Arthur Murrays Dance Studio Tampa, FLAdministrative and Sales Coordinator February 2013 June 2014Met and greeted clients, answering incoming telephone calls and transferred to an appropriate staff members.Responsible for processing payments for existing clients and new enrollments.Responsible for opening and closing duties in a fast-paced retail environment. Maintained all databases including accounting spreadsheets.Kept updated and organized records of all bank transactions, completed sales and contracts for new and existing clients, maintained weekly bank deposits, and distributed commissions for all employees.Maintained and consolidated all staff records including bi-weekly payroll and scheduling appointments.Demonstrated ability in bringing onboard new clients as well as resolving customer service issues.Organized and planned fund-raising events for professional dancers and studios.COMPUTER SKILLSMicrosoft Office (Word, Excel, PowerPoint, Outlook), People Soft, Lotus Notes, Adobe Acrobat, QuickBooks, Kronos Tracking Systems, Lexus Nexus, Global Protect, and Internet Navigation for Research and Development. VROL, Complaint Tracker, Armadillo, SharePoint, Web-XEDUCATION: Associate of Science from the International Academy of DesignLicensed Realtor |
