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Candidate Information
Title Customer Service Call Center
Target Location US-MI-Detroit
Email Available with paid plan
Phone Available with paid plan
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DEBRONNATHOMPSONDetroit, Michigan Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESkillsBusiness developmentCustomer serviceTeam buildingLeadershipMarketingProductNegotiationProject managementSelf-motivatedTeachingTeamworkTechnical project managementTrainingExcels in team leadershipEmployee trainingPlanning and coordinationProblem resolutionCommunicationsInventory managementStaff leadershipProviding customer supportCall center experiencePeople skillsWork ethicActive listeningClericalCustomer service and supportBilling dispute resolutionMultitaskingMS OfficeCritical thinkingFriendly, positive attitudeExperienceTAX CUSTOMER SERVICE CALL CENTER 03/2022 - 04/2022 Tax Act Now - Detroit, MIDelivered fast, friendly and knowledgeable service for routine questions and service complaints. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.Managed customer expectations by clarifying needs, identifying options and recommending products and services. CUSTOMER SERVICE INSURANCE EXAMINER 10/2020 - 03/2022 Robert Half - Detroit, MII perform a variety of activities in chats, call, and contact centers Delivered exceptional customer service to all clients by effectively communicating information and actively listening to concerns.Collaborated with others to discuss how to help clients with their needs. CATERING MANAGER 01/2019 - 12/2019Emmauel House - Detroit, MISelf-motivated and organized professional with over 10 years' experience in customer service, training development, motivation and team building/leadership.General and technical project management, product marketing,and negotiation. MANUFACTURING MANAGER 07/2011 - 02/2017BLACK PRIDE BEAUTY - Detroit, MI.Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Coordinated special update and conversion projects and monitored key performance metrics. DAYCARE PROVIDER 05/2007 - 06/2012Applegate Daycare - Detroit, MIStrong background in marketing, business development, and project management. Developed and implemented lesson plans based on ages and abilities of class children. Discussed new developments, misbehavior and concerns with parents or guardians. Education and TrainingREDFORD HIGH SCHOOL - Detroit, MI High School Diploma 06/1994

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