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Click here or scroll down to respond to this candidateGSCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Miami, FL Street Address
Account Balancing Hotel Safe Deposits Account Review Reservations Management Customer Service Problem Solving Invoicing and Billing Decision Making Guest Message Transmission Verbal and Written Communication Team Collaboration Team Building Task Prioritization.Responsible and motivated student ready to apply education in the workplace. Oers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Professional WorkingRegulatory ComplianceFinancial ReportingVerbal and Written CommunicationProblem-SolvingDecision MakingJW Marriott Aventura, FLAccounting Receivable02/2021 - CurrentCompleted budget plans for approval and submission by managerial sta. Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inows.Hilton Cabana Miami Beach, FLGuest Assistance Specialist/AccountingIntern01/2018 - 01/2021Maintained knowledge of local activities and events to educate guests on options.Managed customer complaints and rectied issues to complete satisfaction. Worked with housekeeping and maintenance sta to address and resolve building and room issues.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Nikki Beach Miami Beach, FLNight Auditor02/2013 - 07/2017Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnelScheduled and assigned daily work and activities for team members Greeted guests at front desk and engaged in pleasant conversations while managing check-in processPrepared weekly employee work schedules for team members Checked guests in out of hotel, made reservations and processed payments.Choice Airways Fort Lauderdale, FLReceptionist Manager04/2014 - 06/2017Investigated auditing discrepancies by reconciling cash drop and credit card transactionsControlled cash and credit card payment transactions at front desk to successfully reduce errorsSummarySkillsExperienceResume ReceivedKept accounts in balance and ran daily reports to verify totals Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies Kept reception area clean and neat to give visitors positive rst impression Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customersActed as rst point of contact and set appointments for prospective clients Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel Greeted customers and visitors in-person and viatelephone calls. Lindsey Hopkins Technical College Miami, FLLicensed Practical Nurse12/2013Miami Dade College Miami, FLHospitality And Tourism Managemnt12/2013Barry University Miami, FLBachelor of ScienceEnglish:Full ProfessionalFrench:Native/ BilingualConsistently maintained high customer satisfaction ratings. Created highly eective new program that signicantly impacted eciency and improved operations. Education and TrainingLanguagesAccomplishments |
