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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESTRATEGIC ACCOUNT CONSULTANTAdaptable and resourceful professional with the ability to continuously adapt with the changing times, take a positive team approach and be self motivated. Adept at enhancing individual capabilities and helping the company achieve and exceed all yearly goals set to keep a positive progression within the department and companywide. Core competencies include:Lean Basic Training Management Training SAP Professional Creating Procedures Intro to Line Worker Training Office Management Loan Servicing Loan Processing Quality Assurance Analytical Problem Solving HR Assistance Auto Loan CollectionsADDITIONAL SOFTWARE SKILLS Shasta Collabspot JDE Minisoft SAPEMPLOYMENTMacLean Power Systems, SCCustomer Account SpecialistSeptember, 2019 - Promoted Strategic Account Specialist, 2021 - currentSubmit quotes, bids, and project pricing; establishing customer account discount for material based on annual usage and material demandServe as primary liaison with our class A clients to allow seamless business practices between company, internal and external customersHandle and manage customer accounts, inquiries and problems as well as provide efficient reports to customers related to material, shipping dates and details of customer ordersDetermine areas of opportunity that will improve productivity; deliver ideas of profundity with an analytical approach relative to increasing product sales, creating supporting documentation through the utilization of a multi-system network database by accumulating proper dataWork with accounting to prevent invoice discrepancies and to coordinate with appropriate departments regarding customer requirements, complaints and schedulesMaintain close communication with regional sales manager to gather information and creating priority reports to improve lead times, expediting orders and give customers an accurate view of material to better manage planning for building projects while operating as primary account consultant on transmission insulator projectsTesa Tape, Inc/AccruePartnersCustomer Care RepresentativeSeptember, 2018 March, 2019Support the customer care team with the organization of files and processing of purchase orders by maintaining strong and positive relationships with outside/inside sales rep and productivity with industrial accountsManage shipping details and carry on shipping responsibilities in maintaining accurate arrival for all materials via SAP and to adhere to challenges by executing projects as needed and providing solutions to system/account problemsOriental Motor, USACSROctober, 2016 September, 2018Consult directly with the regional sales engineers to develop product management and sustain professional relationships with customers/distributorsCreate and maintain an organized filing system and conduct appropriate campaigns via all devices of communication to customersProcess all purchases orders for the southeast region of the US providing lead time, quotes, air freight charges and shipping info within the appropriate time spanMaintaining appropriate inside sales quota via campaigns and specific dialog for new and improved OM partsPerformed accounts receivable duties including invoicing, researching chargebacks, discrepancies; issuing credit memos and resolving account disputesContact clients regarding unpaid accounts, set appropriate travel arrangements and manage expense receipts; resolve all account concerns while maintaining a positive and pleasant attitudeSanmina Sci. /Coast Personnel Services, SCHR AssistantMarch, 2016 October, 2016Prepare hiring procedures and ensure proper approvals are met at the departmental level and time requiredPerform systematic procedures via Trovix, EAR, HRIS, E-Verify; efficiently deliver solid communication skills, decision making capabilities based on analytical skillsPlan and organize department activities and participate in staff meetings as well as maintain, stock and file all departmental/employee recordsBSN Medical, Inc., NC.Customer Service RepresentativeNovember, 2012 - April, 2015Establish and implement departmental policies, goals, objectives and procedures, conferring with team leads and staff members as necessaryKeep records of customer interactions, recording details of inquiries, complaints or comments, as well as actions takenQuickly and effectively solve customer challengesMaintain quality control/satisfaction records, constantly seeking new ways to improve customer serviceRefer unresolved customer grievances to designated departmentsContacted clients regarding unpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.Reduced unpaid claims by at least 30%.PROFESSIONAL ASSOCIATIONS / AWARDSMember of Alpha Phi Omega, Service Fraternity, 1999.Member and Founder of Postal Express, MC Foundation for Leukemia, 2009.Received completion of Intro to Line worker award, 2019 from York TechReceived Lean Basic Training plaque for problem solving, 2020Focused work assignments led to over 3,000 order entries and 3,600 calls quarterly with less than 1.5% abandon rate.Created positive customer service atmosphere reducing potential problems while executing superior solutions and ideasEDUCATIONMontreat College, 2012 |
