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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARY Industrious work from home jobs with proven abilities in promotingproducts, updating accounts and resolving complaints. Document all transactions thoroughly to keep records accurate. Tireless in meeting customer needs.SKILLSCandidate's Name
Product sales Inbound call managementMicrosoft Word Customer relationsWritten communicationEXPERIENCE January 2018 - February 2019March 2019 - October 2019Work from Home Customer Service AgentConduent LLC Jackson, MSEmployed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems. Delivered consistently positive and professional customer service experiences via telephone and web delivery.Answered incoming calls, chat messages, and email communications to handle customers concerns.November 2019 - November 2020656 Wildfire Way Jackson, MS39209,PHONE NUMBER AVAILABLE, EMAIL AVAILABLEEmployee relations Payroll processingOnboardingHuman Resource CoordinatorAltiSource Atlanta, GAScheduled meetings, maintained employee files, managed and updated HR documents and planned event.Solved business challenges by participating in HR projects and cross-functional team initiatives.Partnered with the staffing function to source resumes and schedule interviews as requested. Processed timesheets for more than 150 company employees with 100% error-free accuracy. AJALBERTA JONESCall Center RepresentativeYoung Williams PC Jackson, MSUpdated records with all interactions and customers transactions. Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge. Completed inquiries and followed up with customers to share findings and offer solutions.Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.November 2020 - CurrentChat AgentLamps Plus Jackson, MSResolved issues based on thorough investigations of concerns. Referred unresolved customer grievances to designated departments for further investigation.Served customers by going above-and-beyond to offer exceptional support for all needs.Boosted efficiency by keeping work areas clean, tidy, and free of debris.EDUCATIONHigh School DiplomaGraduated with 3.0 GPACalloway High School, Jackson, MSAssociates Of Arts DegreeHinds Community College, Jackson, MSMay 2003August 2017 |
