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Title Customer Service Operations Manager
Target Location US-MA-Southborough
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Candidate's Name
Uxbridge, MA Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEOperations ManagementInfluential and results-producing professional with extensive experience planning, managing, and streamlining day-to-day manufacturing-engineering operations.Demonstrated track record of directing global NPI projects and programs from conception to completion within timely and budgetary constraints. Distinguished for optimizing operational efficiency and product quality by devising and implementing continuous improvement initiatives. Proven leader with repeated success building cohesive teams to meet and exceed challenging goals. Skilled in executing Lean manufacturing methods to save time and cost, streamline process flow, and decrease cycle counts. Repeated success managing corporate mergers and acquisitions: rolled-out products into our manufacturing lines on schedule and within budget.Areas of ExpertiseNew Product IntroductionProgram & Project ManagementProduction Scheduling & ControlInventory ManagementMaterials HandlingRegulatory ComplianceTeam LeadershipDistribution Center ManagementCustomer ServiceCareer ExperienceCOGNEX Corporation, Natick, MassachusettsSr. Operations Manager NPI / Program Manager (2011  Present)Plan and direct 3D sensor product introduction program with estimated annual revenue of $30M. Oversee various manufacturing-engineering operations to ensure on-time, on-budget project completion. Execute strategic project plans, corrective actions, FMEA, mistake proofing policies, and Lean manufacturing principles to streamline manufacturing assembly. Set and maintain operational KPIs to meet yield production, on-time customer request delivery, inventory management, and productivity targets. Manage annual revenue shipments of $365M and establish Distribution Centers in Massachusetts, Ireland and Mexico. Train, build, and motivate a new product introduction team for continuous performance optimization. Devise and implement product and process improvements to enhance quality and operational efficiency. Lead a group of 85 engineers, technicians, and contractors.Won 11 Cognex Presidents Awards for work performance far exceeding expectationsAchieved $180K/year reduction in new product manufacturing costs by planning and implementing effective sourcing initiativesHelped increase revenue growth from $180M to $1.2B by creating innovative, new designs for product development and manufacturing automation processesEnabled seamless transition of Alpha builds into volume production by performing DFM (Design for Manufacturability) and PFMEA (Process Failure Modes Effects Analysis) and liaising with contract manufacturerCOGNEX Corporation, Natick, MassachusettsManager  North America Distribution & World-wide Repair (2009  2011)Managed overall activities of North American distribution and world-wide customer repair center to accomplish strategic objectives. Implemented quality management systems to fulfill statutory and regulatory requirements; acted as an internal auditor and principle contact for external audits. Introduced and applied Lean manufacturing principles to lessen repair area footprint and boost process efficiency. Transformed and integrated several underperforming departments into a cohesive team of individuals for delivery of outstanding customer experience.Reduced shipment processing time from 3.5 days to one day for all received ordersOptimized inventory accuracy from 76.2% to 99.8%, increased order accuracy from 97.1% to 100%, and minimized cycle counts by eliminating the need for manual order verificationExceeded $220k/year cost-saving target by establishing a continuous improvement environmentRepresented day-to-day business operations for ERP implementation teamDecreased repair backlog from an average of 225 units to 15 and average repair time from 31 days to 9 without impacting product qualityAdditional ExperienceCOGNEX Corporation, Natick, Massachusetts, Production & Repair SupervisorStratus Technologies, Inc., Maynard, Massachusetts, Manager  Logistics & New Product Introduction Operations Systems Manufacturing Supervisor Component Level Debug TechnicianProfessional TrainingLean Manufacturing - Plant Layout (Cognex)Lean Manufacturing Green Belt (Cognex)Shanin Red-X apprentice certification (in root cause and corrective action process)Coaching Skills for Managers (Cognex)ISO 9001 Internal Auditor training (Stratus, Cognex, Mass MEP)ISO 9001 audits for 2015 standards (Cognex)Employee Engagement using the Glint platformProject Management TrainingDesign for Assembly (Stratus and Cognex)Design for Manufacturability (Stratus and Cognex)

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