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Candidate's Name
Street Address  Wyninger RoadBooneville, MS Street Address
Phone PHONE NUMBER AVAILABLEWork HistoryACCO BrandsBooneville, MSTitle: CSR/Hybrid AgentYears of Service: 2012 to presentDuties: PFS  Hybrid AgentAssist with Phone coverage as neededAssist team membersInstant Service requestPair with Regional Service Managers to gain resolution on service-related issuesComplete FXC Request for Technicians, includes the closure of Factory ExchangeAlert Dispatches- Closing of service request with special handlingInspection Calls for FedExManual BillingOpen Orders  daily report of process payment for open invoicesHandling emails responding within a timely matter, with one email resolutionContract Specialist/ Assist EMA (Extended Maintenance Agreement) team as well as AR with any questions or credit/rebills pertaining to a contract.Bo IncBooneville, MSTitle: Billing/Invoicing ClerkYears of Services: 2012Duties:Billing & invoicing all customer accountsService customers on the phone with ordersTracking shipment to make sure customer received productsShip products to customers via UPSBancorp SouthBooneville, MSTitle: TellerYears of Service: 2008- 2012Duties:Customer serviceDeposits & check cashingBalancing the cash drawersWeekly auditsACCO BrandsBooneville, MSTitle: Shipping ClerkYears of Service: 2004-2008Duties:Bill load packets for drivers to make deliveriesWork in Microsoft excel & Microsoft wordRan daily reports for shipping officeKept a daily log of the wands in & out of the dept.Keyed trucker logs (part time)QuartetBooneville, MSTitle: Returns Assembly/ Inventory Control ClerkYears of Service: 1992-2002Duties:Worked online & packed boardsRan daily reports for the inventoryCounted inventory for the building in which I workedRan all production tickets for incoming & outgoing inventoryInventory ControlSkills:Customer Service, Customer SatisfactionData Entry, Time Management, Microsoft WordContact Centers, Phone Etiquette, Customer ExperienceMicrosoft Office, SAP, Oracle, KronosCustomer Service RepresentativesEducationNortheast Mississippi Community CollegeBooneville, MS2003-2004 General StudiesReferencesTony SmithBooneville, MSPHONE NUMBER AVAILABLEBrad BrockAcco Brands, Shipping SupervisorBooneville, MSPHONE NUMBER AVAILABLEJessie BowensBo Enterprise, OwnerBooneville, MSPHONE NUMBER AVAILABLE/pre>