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PHONE NUMBER AVAILABLEEMAIL AVAILABLEA position as a Customer ServiceRepresentative which professionallydeveloped skills to be utilized.Work ExperienceCustomer Service Representative04/2021 to PresentNational GridTemoteI currently work in customer service/billing and collections setting up Deferred Payment Agreements, taking payments and getting customers utilities turned back on.Home Health Aide07/2020 to 04/2021B&C United Home CareBuffalo, NYTaking care of elderly at homeBeing professional and courteouscleaningmaking lunchRespiratory Therapist82/2001 to 05/2015Buffalo General Medical CenterBuffalo, NYTaking care of patients with lung issues such as asthma and COPD. SkillsTaking inbound calls, being courteous and respectful, de escalating calls, treat customers as if they were your family-2yearsTaking care of elderly at home, being respectful and courteous - 1 year Caring and respectful to patients, giving breathing treatments and tests, taking care of patients on Ventilators-10+yearsEducationErie Community CollegeAssociateRespiratory TherapistWilliamsville, NY09/1999 to 05/2001