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Click here or scroll down to respond to this candidateCandidate's Name
Location: Minneapolis, MNAvailability to start: 1 week noticeTelephonic Interview Availability: Street Address Hours of prior noticeEXPERIENCE WITH TOP SKILLS REQUIRED:Anthony has over 14+ years of experience working as an IT Support Technician supporting both printers and desktop.Extensive experience on break-fix, maintenance, installations of printer.Experienced working on HP, Okidata, Lexmark & Canon laser Printers.Decommissioned old Printers & Installed & tested New Lexmark Network Printers (T654dtn, T654dtn, X658de, 658dfe, X738dte, X864dhe4, X945e)Refreshed New HP Lite Touch Laptops with Windows 7 Image utilizing iSpace Network Build & Full Build USB Drives along with SCCMWindows 95 / 98 Win NT / 2000 Workstation/Server Win XP/MEServer 2003 Office 95 / 2003 Microsoft Exchange Server 2000 / 2003Microsoft Front Page Microsoft Visual Basic Microsoft SQL Some KnowledgeFord Software Delivery Systems (SDS) Dell Open Manage Server Assistantfamiliar with Linux (SUSE).Norton Ghost Util. Power Quest Drive Image / Image Center PC AnywhereCisco IOS Software Ford Plant Floor Apps. Ford Global Client LoadHP Web Jet Admin HyperTerminal DOSIBM Compatible PCs / Laptops Dell Power Edge Servers HP / Dell PrintersHP Plotters HP Storage Systems Power Vault / Tape Backup Units Ford Unit controllersVinplate Embossers Printronix Printers Sun Blade Systems (Unix) Some KnowledgeCisco Fire walls / Routers / Switches and Wireless Access PointsWindows 2003, 2008 R2 & SQL 2008, 2012 & 2016 ServerSKILLSGPOLotus NotesOutlook ExchangeExcelAccessActive DirectorySCCMTCP/IPDHCPMacOSWINSDNSPOP3SMTPVPNFTPLAN/WANSNMPTelnet10/100 Mbps EthernetLDAPSCSIRAIDSMSDamewareCERTIFICATIONSWindows 2000 Microsoft CertifiedSystems Administrator (MCSA), November 2006Windows 2000 Microsoft Certified Professional (MCP) in Microsoft Windows 2000 Network and Operating System Essentials (Course 2151).Windows 2000 Microsoft Certified Professional (MCP) in Implementing Microsoft Windows 2000 Professional and Server (Course 2152).Windows 2000 Microsoft Certified Professional (MCP) in Implementing and Administering Microsoft Windows 2000 Directory Services (Course 2153).Windows 2000 Microsoft Certified Professional (MCP) in Implementing and Administering Microsoft Windows 2000 Directory Services (Course 2154).A+ Certified.Microsoft Certified Professional in Windows NT Workstation 4.0.Network+ Certified.Dell Client DMS Softskills Certification (NON_DSP)PROFESSIONAL WORK EXPERIENCETarget Print Services, MN 02/2022 to 05/2022Technical SupportDesktop installer/SQL Server PatchingPatched up Target SQL Servers with latest Microsoft OS Software Updates.Got Trained on Target Print-stream Software & EFI Print Management CRM.Carrier, Inc.-Bloomington MN 01/2021 to 09/2021Systems Administrator /Deskside Support at DettronicsAccount setup & deletion using Active Directory and SCCM.Active Directory user rights provisioning.PC & Laptop troubleshooting & repair.Windows 7 & Windows 10 Professional Installation & configuration.Cisco VPN & Jabber communication installation & configuration.Outlook Exchange account setup & configuration.Remote troubleshooting utilizing LogMeIn Remote PC Tools.Hard drive Encryption utilizing Symantec Encryption Software.Network Printer installation & configuration.Hardware shipment utilizing FedEx Online Portal & J.D Edwards Software Utilities.WWTS/Cargill-Hopkins, MN 03/2019 to 11/2019Microsoft SCCM Technician/InstallerUtilized Microsoft Systems Center Configuration Manager [SCCM] to migrate over three hundred PCs (mainly end user Laptops) from Windows 7 to Windows 10 version 1809.Ensured All End user Data, Applications & Customized settings were backed up before running SCCM & Successfully Restored upon the Installation of the Windows 10 image.Given Cargill's massive size, geographical spread across America, Cargills Cybersecurity Concerns & Restrictions; this project involved a lot of out state travel to the various Cargill plants & offices to conduct the SCCM Upgrades.Healthland (CPSI)-St. Louis Park, MN 11/2015 to 11/2018Systems AdministratorAccount setup & deletion using Active Directory.Active Directory user rights provisioning.PC & Laptop troubleshooting & repair.Windows 7 & windows 10 Professional Installation.SQL Server 2005, 2008, 2012 & 2016 installation & configuration.Cisco VPN & Jabber communication installation & configuration.Configured, tested and deploy network devices with Cisco Meraki.SAP Crystal Reports installation & configuration.Outlook Exchange account setup & configuration.Remote troubleshooting utilizing Bomgar.Hard drive Encryption utilizing McAfee Encryption Software.Network Printer installation & configuration.Optimization & scheduled reboot of the Heathland Security Monitoring Server.Security Access Badge provision & deactivation at termination.Hardware shipment utilizing FedEx Online Portal.Peak Systems, Inc- Minneapolis, MN 06/17/2011 to 10/15/2015Windows 7 Deployment Technician for JP Morgan Chase & Co.Refreshed New HP Lite Touch Laptops with Windows 7 Image utilizing iSpace Network Build & Full Build USB Drives along with SCCMUpon a successful Windows 7 Refresh, I removed the Windows XP Hard Drives, Recorded their Specifications, Photocopied the Drives topside & shipped all gathered information to the iSpace Control Center for a Legal Hold (LDR).Cummins Power Generation Incorporated 09/2014Outlook 2013 TrainerPerformed troubleshooting & repair of the flawed [Corrupted] Outlook Exchange client that arouse in the process of migration.Provided Responses to End Users Lotus Notes & Outlook 2013 inquires in a Kiosk Session setting.Ceridian Corporation-Bloomington MN 07/2013 to 03/2014Systems AdministratorMigration of Windows XP to Windows 7 on both Laptops & Desktops.Utilizing Windows SCCM & Active Directory to install Vendor Licensed Applications on Ceridian Enduser PCs.Installation, configuration, troubleshooting and repair microcomputer hardware and related peripheral devices with Windows 7.Help Desk Support & Troubleshooting utilizing Servicenow Ticketing Application.Router/IP Port Configuration & Activation.Installation & configuration of VMware on Windows 7 PCs to simulate a Windows XP Environment.Configuration & Synchronization of Mobile Devices [HTC, Verizon & AT&T Smartphone] with Ceridian Outlook Exchange Server.NATIONSTAR MORTGAGE-St. Louis Park, MN 04/18/2013 to 04/22/2013Deployment TechnicianInstallation and setting up various workstations, printers, VoIP phones & LCD Monitors for a New Office Client.RBC Wealth Management-Minneapolis, MN 09/28/2012 09/29/2012 & 12/14/2012Systems AdministratorWorkstations, Phones, Printer Move[Relocation] & Configuration.RBC Wealth Management-Edina, MN 06/22/2012Systems AdministratorHilton Hotel Corp/Embassy Suites-Bloomington, MN 06/18/2012 to 06/19/2012Systems AdministratorWindows XP Workstation Refresh & Deployment, MS Outlook 97 & 2002 Configuration, Network Printer Setup & Configuration along with Citrix ICA Client installation on laptops & Workstation.Systems Administrator 10/2012 to 12/2012Employment Agency was Latitude 36, Franklin, Tennessee.End Client was BeckmanCoulter, Chaska, MNInstallation, configuration, troubleshooting and repair microcomputer hardware and related peripheral devices with Windows 7.Installation & configuration of VMware on Windows 7 PCs to simulate a Windows XP Environment in order to run the Proprietary software: AS400Utilization of Microsoft Active Directory, Microsoft SCCM & SMS for:Running a Visual Basic Script [blupload] & the Generation of BitLocker Recovery Password Keys for Windows 7 PCs.Delegation of Permissions to end users & Folders, newly imaged computersDecommissioning of retired computers from Active Directory.VPN Account Setup using Smartcards for mobile users with Windows 7 & XP Laptops.Utilized Symantecs Norton Ghost to image Window XP computers.Utilized Remedy Ticketing System & Dameware remote control utilities.Configuration of Siemens Softphones (VoIP [Voice over Internet Protocol]).Testing and evaluation of hardware performance, product capabilities and interoperability assuring compliance with existing operating environment standards.Installation of Proprietary software: DID3, Action, Adobe Professional 7/8/9, Oracle, Lotus Notes & Outlook 2010, MS Project & Visio 2007/2010.Assistance in system upgrades and provision of supplemental support and guidance for end users.Toys R Us-Burnsville, MN 10/17/2011Network Printer Technician IIIDecommissioned old Printers & Installed & tested New Lexmark Network Printers in the whole Store.ING-Minneapolis, MN 02/2011 to 08/2011Deskside Support TechnicianPerformed hardware breakfix, software problem call, installations.Responsible for troubleshooting and resolving software related issues at the EndUsers desk.Keep the customer and/or the alternate if requested, informed about the status of the Service Ticket.Achieve service level commitments for Problem and service Request Management at an individual and team level for PC/LAN and Telecom at all sites supported.Hartford Insurance Group[HIG]-Bloomington, MN 10/12/2010; 10/13/2010; 11/12/10; 11/13/10; 11/15/10 & 11/16/10Network Printer Technician IIIDecommissioned old Printers & Installed & tested New Lexmark Network Printers [T654dtn, T654dtn, X658de, 658dfe, X738dte, X864dhe4, X945e] on the following HIG Compasses: Bloomington, MN, Maple Grove, MN, Woodbury, MN.Honeywell-Minneapolis, MN 11/2010 to 12/2010Software Security Engineer Level 2Applied MS patches to Company Personal Computers & Laptops.Met the Prerequisites of: Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.Proved ability to work independently, physically able to lift, move PC equipment along with interpersonal skills, ability to work collaboratively in a team environment, comprehend verbal & written technical instructions and scripts.Canadian Pacific Railroad-Minneapolis, MN 01/07/2009 to 01/09/20009; 01/13/2009 to 01/15/2009Lexmark Printer TechLexmark Network Printer Installation (along with paper tray & duplexer), Configuration & mapping End users to Network Printer Profiles at the Office location in Downtown Minneapolis, the St. Paul Rail Yard site & Signal Station.Ameriprise-Minneapolis, MN 01/11/2008 to 03/2008Network TechnicianSwapped and Installed Cisco Switches (6509 and 3750s) in 93 closets located in downtown Minneapolis.Constant communication with the Project Supervisor and Manager as well as team members on with technical issues for conflict resolution of complex problems.Inform end users and Network Manager about taking down the Cisco Switches & when its brought back Online for use.End Client was United Health Group (UHG)-Plymouth, MN 11/2007 to 12/2007Technical Support EngineerInstallation of Electronic Medical Documentation Software Application for UHGs Enterprise Sales Force & affiliated Vendors.Provide timely & pertinent user communications & documentation, Installation & IntegrationProvided assistance and training to Associate Analyst level.Works independently with some managerial supervision.Excellent analytical, consultative/ customer service, and communication skills.Systems Administrator 3/2007 to 05/2007Employment Agency was Manpower Professional, Bloomington, MN.End Client was Ford Motor Company, St Paul, MN.Performed administrative tasks of adding, updating and deleting user and email accounts at Twin Cities Ford Motor Company as well as giving rights to application accounts.Maintain security privileges on the Ford Motor Company Sun Blade Systems (Unix) for access to corporate data with Ford Software Delivery Systems (SDS) Dell Open Manage Server Assistant and ensure Data Backups with HP Plotters HP Storage Systems Power Vault / Tape Backup Units Ford Unit controllersReport to Chief Information Officer and communicate with team members about technical resources and conflict resolutions of Network problems.Usage of Norton Ghost Utility and Power Quest Drive Image / Image Center to install Windows XP Professional on new PCs and Laptops.Used PC Anywhere to remotely troubleshoot host units.Ensured smooth operation of Ford Assembly line Vinplate Embossers and Printronix Printers.CompuCom Systems, Inc.-Eden Prairie, MN 11/2006 to 12/2006System AdministratorProject: Assisting Ameriprise branch offices split from the American Express subnet.Working in a Windows NT, 2000, XP & Windows 2003 environment to provide phone based technical support in activities associated with the identification, prioritization and resolution of reported problems.LAN/WAN Troubleshooting: Troubleshooting OSI layers 1 3 (switches/hubs, Ethernet cabling, IP addressing, and DHCP); experience troubleshooting internet connections with ISPs; familiarity with Hyperterm and other terminal emulation software; experience configuring/troubleshooting a wide variety of DSL routers and cable modems.Windows Network Printer Security configuration.Wireless: Experience installing, configuring and troubleshooting wireless NICs and VPN broadband routers.Windows Servers and Windows Network Security Printers: Experience installing, configuring and troubleshooting servers and printers.Ameripris-Minneapolis, MN 11/2005 to 03/06Deskside Technical SupportInstallation & Configuration of Sametime Instant Messenger.Software Installation & ReImaging of Workstations with Windows XP & Windows 2000.New Windows XP Computer & Laptop Imaging & Installation LAN Set up.Windows Network Printer Security & Installation.IBMs VPN Set up on contractors Laptops & PCs for Secure Mail Exchange reception.Departmental Technical Hardware Moves Migration of User & Printer Profiles in both Novell & Windows Network Servers.Promoted to Move Technician for the Ameriprise Client Service Center Workstation Move & Remove (WMR) Team:First point of contact when Workstations (CPUs), Printers & Hardware Accessories need to be moved from one Workstation to another, uninstalled & returned to Storage & Printer changes for users need to be mapped correctly.Migration of User & Windows Security Printer Profiles in both Novell & Windows Network Servers.Lotus Notes Migration for end user from old to New Computer SystemSet up end users Printer configuration & Permissions based on their workgroup.IBM National Deployment Service 09/16/2005Deployment/Desktop TechnicianProject was Dain Rauscher, Edina, MN Cisco Telephony InstallationVoice over Internet Protocol (VOIP) Installation & Configuration.Manpower Professional-Bloomington, MN 09/20/2005; 09/21/2005; 10/07/2005; 10/12/2005; 10/14/2005; 10/20/2005; 10/26/2005 & 10/28/2005Deployment/Desktop TechnicianEnd Client was Thrivent Financial for LutheransHardware Refresh Installation of new Computer System for Client Office using SMA Migration for Data Share & Publisher.Ensured the Prompt UPS Return Shipment of Old Hardware.Best Buys Retail Stores 10/19/2005; 10/27/2005 & 10/28/2005Deployment/Desktop TechnicianRegister Hardware Upgrade ProjectInstalled a Windows 20003 Advanced Server & New Checkout Registers with Windows XP in the cities: Brooklyn Center & Mankato, MNPiper Jaffray-Minneapolis, MN 03/2005 to 06/2005Deployment/Desktop TechnicianEnsured that all clients Windows XP computers & workgroups were in their respective Active Directory group with the right permissions.Installed Windows 2003 Server & Active Directory software on Branch office Servers before deploying to the local site. Once deployed on location, ensured replication with Central Office Domain Controllers.Configuration of Blackberry PDAs & Palm Pilots to the Windows Exchange Server.Imaged, Configured and shipped out Windows 2003 Dell Servers & Switches to Branch Offices.Part of the team that refreshed the entire Information Technology Hardware (CPUs, T42 & X40 IBM Laptops, Flat Screen Monitors, Keyboards & Mice & Deployment of Windows Advanced Server Software for Piper Jaffray employees at the HQ in Downtown Minneapolis, MN & two other branch offices.Put in charge the Migration logistics whereby, I ensured all Hardware needed for deployment was on the site by the time overnight deployment technicians arrived.Working with Windows 9x/ME/XP, DOS, Lotus Notes 4.51/5.0, Netscape, Internet Explorer, network printers, Cisco and Nortel VPN, PC Anywhere, MS Office 95/97/2000/XP, custom apps, Linksys and Nortel routers, and 3COM switches.United Health Group (UHG)-Plymouth, MN 09/2004 to 12/2004System AdministratorMigrated over 20,000 UHG employees from an older version of Lotus Notes (4.5) to the latest version (6.51) using the Remote VPN tools: Dameware & SMS.Installation & Configuration of Sametime Instant Messenger.Transferred to the EMS Help Desk to track tickets using the Application: Peregrine.VPN installation had to be established in order to gain access to end users PC or Laptop to remotely migrate their Lotus Notes from 4.5 to 6.5.1Client has deployed a Windows NT, 2000, XP & Windows 2003 Server Intel environment.Supervalu-Eden Prairie, MN 05/2004 to 06/2004Technical Support EngineerWindows NT, 2000 & XP Desktop PC Configuration, Support & Troubleshooting.Windows XPIntel Installation & ConfigurationSMS Installation & Virus Patches fixes.VPN & Wireless Access (WiFi) Installation.Windows Printer Repair & Windows Security Configuration. Had to ensure the permissions where set right as stipulated by the workgroups policiesLotus Notes Installation & Configuration.Wells Fargo Financial Acceptance (AUTO) branches-Savage, MN & Inver Grove Heights, MN 12/2003 to 12/2003Technical Support CoordinatorSMS Server Installation and Windows Security configuration for PC/Laptop ReImaging with Windows 2000 Professional Intel for Wells Fargo Financial Acceptance (AUTO) Branch Offices.Microsoft Outlook 2003 (Email) Configuration.Windows 2000 Server Setup and Configured Equipment.Workstation Memory Installation.Workstation Windows 2000 ReImaging & Configuration.DecisionOne-Richfield, MN 12/2001 to 05/2002IT Support/ Help Desk Customer Service RepresentativeTook calls about Computer and DSL, ISDN or Cable modem connection problems from clients, tried solving the problem or escalate them to the next level technician.Investigated billing issues that arise on clients invoices, try solving them or escalate them to the relevant authorities.Scheduled DSL Internet service installation at clients residence and ensure the smooth running of service.Printer Service Professionals-St Paul, MN 06/2001 to 11/2001Help Desk TechnicianTrouble shoot, repair and refurbish LaserJet/ Inkjet Printers.Workshop Administration & Inventory Control.Ensured all inventory in the shop was accounted for the shop was neatly maintained and orderly.Repaired the following Printers: HP, Okidata, Lexmark & Canon laser Printers.EDUCATIONMinneapolis Community College, Minneapolis, MNBenchmark Learning, Edina, MN: 2012Windows Server 2008 R2 and SQL Server 2008 R2 Training:PowerShell Introduction & Scripting6419B Configuring, Managing and Maintaining Windows Server 2008 R2based Servers6231B Maintaining a Microsoft SQL Server 2008 R2 Database2778A Writing Queries Using Microsoft SQL Server 2008 TransactSQLHigh School: St Marys college, Kisubi; Uganda.Studied Mathematics, English Grammar, History, Geography, Commerce, Biology, Chemistry & Physics. |
