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EXPERIENCERev-A-Shelf  Louisville, KYHealth & Safety Training Coordinator Street Address   2023Responsible for all health and safety training between two facilities.Customer Service Representative Street Address  - 2020Responsible for handling customers issues and accounts, which include:Taking orders and processing purchase orders, ensuring accuracy of order input and sending sales acknowledgementsHandling telephone calls from consumers and accounts by answering their questions/issueProcessing paperwork for product to be returned to company, sending out replacement parts and samples, and ensuring credit requests sent to Accounting for processing.Assist with training of new CSRs as required.Randstad  Louisville, KY Temporary Recruiter 2017 & 2018Temporary RecruiterAs a Recruiter on a short-term assignment, responsibilities included:Fingerprinting, tracking and conducting orientations for new employees.Using companys systems for setting up, hiring and maintaining electronic files for new employees.Reconciling employees hours with billing report on a daily basis to ensure correct reporting to client.Vera Bradley  Shelbyville, KY 2014  2016Assistant Store ManagerResponsible for the operation of the Vera Bradley outlet store that included:Interviewing, training and supervising employees during shift.Supervising the sales floors, running special events and monitoring sales on an hourly basis.Administrative functions such as scheduling, processing shipments, inventory adjustments, and other managerial functions as required.Belflex Staffing Network  Louisville, KY Team Leader 2013 - 2014Team LeaderResponsible for office operation and recruiting of temporary employees for national client, which included:Interviewing, testing and conducting tours and job previews for temporary employees.Ensuring that vacancies are filled with qualified employees in a timely manner.Meeting with client on a weekly basis to review outstanding billing, terminations and other issues.Maintaining records and payroll for all temporary employees and office staff.Army & Air Force Exchange Service  Fort Riley, KS 2008  2013Human Resources Manager IICarrying out the Human Resources Generalist functions for 475 employees at two Kansas exchanges which included:Developing, coordinating and implementing staffing of new and current facilities.Advising, preparing and processing disciplinary actions, EEOs and unemployment claims.Managing Workers Compensation injuries and AETNA Managed Disability Program to reduce costs.Training employees and management on benefits, policies and procedures.Ensuring compliance with the American Federation of Government Employees Union contract.Working in both retail and food operations to better understand the operations and needs of the facilities.Implementing program to standardized Human Resources functions between the Kansas H.R. Exchanges.Learning Facilitator - Administered, organized and conducted training in conjunction with employee and management/leadership development, on-the-job training, and new hire orientation. Also analyzed and reported effectiveness of educational programs to regional and exchange level management.Riley Furniture Store Shift Manager - Planned, managed and directed retail store operations dealing with merchandising, selling, stocking, promoting, and reordering of goods.Soteria Imaging Services LLC  Louisville, KY 2007  2008Executive Administrative Assistant / Temporary HR ManagerHandled administrative functions for two vice presidents, including tracking sales on a daily basis.Managed Human Resources responsibilities for the company.Blue Cross and Blue Shield  Louisville, KY 2002- 2006Administrative AssistantSupported Vice President & Director of Group Sales in all aspects of office management for a team of 50 sales professionals which included:Accountable for payroll, commissions, short-term and long-term disability, Workers Compensation, annual evaluations, pay increases and bonuses.Collaborated with key areas throughout the company to ensure communication of business related information including annual budgets, accruals and reports.Presented and implemented of initiatives, which resulted in a consolidation of sales office support services and a cost reduction in office supplies, equipment and giveaway items.Addressed legal requirements for the industry by developing a system for tracking inventory that met the newly established standards; collaborated on annual budgets, accruals and reports.Served as a project coordinator during planning, space build-out and moving of employees to new facility.Erie Ceramic Arts Company  Erie, PA 1992 - 2002Human Resources ManagerAs the Human Resources Generalist for 150 employees at two non-union manufacturing plants, other responsibilities included:Implementation of timekeeping system that reduced payroll processing time from 2 days to 4 hours/week.Partnered with managers to review current & future scheduling requirements that resulted in labor costs being reduced by 40%.Negotiated medical, life insurance and Workers Compensation benefits for company.Chaired Medical/Dental Task Force that educated and obtained employee suggestions regarding type, utilization and cost of benefits options for company.Developed, trained, and implemented of return to work programs for Workers Compensation cases that resulted in a 50% reduction in premiums.Teamed with managers on revising employee evaluation process, and developed a system to increase on-time employee evaluations from 10% to 95%.Coordinated the transfer of benefits within a 60 day window due to sale of subsidiary company; involved in companys ISO certification and strategic planning.EDUCATIONUniversity of Phoenix, Louisville, KYMajor: B.S. in Business Management (2006)Certified Professional in Human Resources (PHR), Human Resources Certification Institute, Alexandria, VACertified in Employee Benefits, International Foundation of Employee Benefit PlansLife, Accident and Health Licenses in Kentucky and IndianaAFFLIATIONSMember of Society of Human Resources Management Associate and Human Resources Management Association of Northwest Pennsylvania  Chairperson of Diversity CommitteeNotary Public in States of California and PennsylvaniaOTHER SKILLSMicrosoft Office (Word, Outlook, Excel, PowerPoint, Access) EpicorADP payroll and Human Resources systems OSHA-300 TrainingKronus timekeeping/payroll systems Extensive knowledge of running an office