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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVE To obtain a challenging position in a dynamic work environment, which requires skills in interpersonal and Group communication, problem solving, and time management. SUMMARY OF QUALIFICATIONS Extensive experience in customer and employee relations, recruiting, and management. Proven as an effective leader and able to handle multiple tasks on a daily basis. Excellent skills in problem solving and conflict resolution. Dedicated, goal-oriented individual with a strong work ethic and desire to continually learn. EXPERIENCE PROFILE:CenturyLink/Lumen, Denver, Colorado--- Product Manager/Engagement Manager II 10/12 to 01/23Discuss and document project expectations and measures of success with the assigned project manager.Develop Statements of Work for the project and discuss expectations, measures of success, and project due dates with the customer.Issue and verify orders for accuracy and provide data directly to the designated project team members.Issue CPE equipment orders and oversee unregulated technician hours for the installation of the CPE equipment.Designate project team member to track equipment orders to ensure ship dates meet customer due date expectations.Address all customer-pricing questions.Participate in all project meetings.Communicate all project scope changes internally and negotiated new project due date with the customer for all major scope changes.Manage customer changes, and negotiated them with the project team, as well as order due date changes, and negotiating available resources.Provide project feedback upon completion.Trizetto, Greenwood Village, Colorado---Customer Delivery Lead10/11 to 10/12 Handle and coordinate implementation projects and complete them within a timely manner. Possess general understanding of the Healthcare market and TriZetto products with specific knowledge of products used by client. Use knowledge and experience in hosting infrastructure and client infrastructure to support the day-to- day operations for a single small to medium sized hosted customer and/or provide secondary backup for a large, hosted customer. Understand and/or document clients business requirements and escalate issues appropriately. Based on understanding our organizational culture and policies, select and determine appropriate level of resource utilization. Use interviewing, listening, and observation skills to gather information and understand business needs communicated by client(s). Accurately communicate events at the client level with internal staff in a timely manner. Team with senior Customer Delivery staff to build skills and prioritize tasks from clients. Facilitate client technical meetings. Reason for leaving: opportunity for advancement with CenturyLink LEVEL 3 COMMUNICATIONS, Broomfield,Colorado 11/06 to 10/11Project Manager Responsible for Project Management duties related to planning, directing and coordinating activities for customers requesting Wholesale Voice, Data and IP services under the SI Channel within the CPM organization. Accountable for overall project implementation of customer projects, managing aggressive timelines, coordinating deliverables and interfacing with internal groups and providing status updates to customers and management. Ensuring project goals and objectives are accomplished by using best practice methodologies. Strong technical background in Data, IP and Voice services and excellent project management skills. Excellent interpersonal communication skills (verbal and written); ability to manage multiple tasks simultaneously and a professional demeanor/attitude. Experience in interfacing with internal and external customers with a proven track record toward effective management of the project/customer expectations. Develop and implement effective management and leadership training programs. Granite WebXing experience, both Install as well as Disconnect inventory. Experience with provisioning all digital bandwidths and the transmission concepts/structure of SONET and SDH services. Working knowledge telecommunication infrastructure configurations, offnet access provider network interfaces and network configurations, customer provided equipment, intelligent network elements such as digital crossconnect systems Understanding of telecommunications digital hierarchy, digital transport network architectures, fiber optic network components and configuration. Reason for leaving: opportunity for advancement with Trizetto ICG COMMUNICATIONS, Englewood,Colorado 05/00 to 09/06Switch Provisioning Engineer III Management of ICG Communications interoffice data entry program. Conduct new hire Orientation Presentation Manuals. Develop and implement effective management and leadership training programs. Maintain relationships with local and national LECs and CLECS. Conduct investigations related to billing discrepancies. Management of numerous departmental markets. Planning and development of various employee resource tools. Build relationships with local and interstate vendors. Work directly with LECs, CLEC provisioners as well as management staff. Work with Directors and Management Team to fulfill the goals and ideals of the Company. Reason for leaving: opportunity for advancement with Level 3 Communications EDUCATIONUNIVERSITY OF NORTHERN COLORADO, Greeley, Co.Graduated Bachelor of Arts Major in Geography Departmental Honors AIMS COMMUNITY COLLEGE, Greeley, Co.GraduatedEMT Basic, EMT Intermediate Departmental HonorsCOMPUTER SKILLSWindows 2000 & XP Professional, Microsoft Word, Excel, Program Manager, PowerPoint, Access, Outlook, Publisher, ADP, ReportSmith, HRIS & Groupwise Xpercom, Web Xng, Aardvark, Artis, FMS, BPMS, ONYX., QNXT Sharepoint, Salesforce, Casper, Kenan, Oracle. References:Alicia Burke: VP ICG CommunicationsDenver Co. 80205PHONE NUMBER AVAILABLEBrent Madison: Satellite Analyst Lockheed MartinAurora Co.80224PHONE NUMBER AVAILABLEStephanie Tokunaga Scanlon Lumen TechnologiesDenver Co. 80202PHONE NUMBER AVAILABLE/pre> |
