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Click here or scroll down to respond to this candidate|Street Address ( PHONE NUMBER AVAILABLE ( EMAIL AVAILABLE ||Candidate's Name ||Objective ||To obtain a position that will challenge my abilities to the fullest, and that will ||give me the opportunity to learn. ||Core Strengths ||Strong organizational skills Excellent communication skills ||Multi-line phone and chat ||MS Window proficient Fast learner ||Courteous demeanor ||Customer service Energetic work attitude ||Dependable Versatile ||Medical Terminology Medicare Specialist ||Experience ||02/2021 - Present ||CompuNet Clinical Laboratories ||Dayton, OH || ||Technical Assistant ||Perform various tasks in assigned laboratory departments to assist ||technical/pathology staff accurately and efficiently generate test results. These ||tasks may include specimen handling and preparation, quality control, as well as ||testing and reporting. Perform routine and advanced maintenance and set up of lab ||instrumentation. Operate lab instrumentation independently including complex ||troubleshooting and scheduling field service calls as deemed necessary. Understand ||all menu pathways of local computer systems as it pertains to the job functions ||including instructing technical staff on advanced computer functions. Handling client||related questions and concerns in a courteous and efficient manner. ||Perform specimen handling, control and tracking functions, which may include the ||handling of potentially infectious/carcinogenic materials. || || ||08/2019 - 10/2020 ||American Health Associates ||Centerville, OH || ||Accessioning Processor ||Enter patient demographic and test information accurately into the computer system. ||Process and accession laboratory samples for in-house testing and reference lab ||testing. Set-up and prepare samples for testing and ensure that specimens are ||delivered to proper department. Ensure specimen stability and identify specimen ||errors and follow procedures to correct problems including proper documentation. ||Prepares samples and paperwork to be sent to appropriate reference lab or AHA ||location. Performs TIQ's and UTO's. Scan requisitions, run missing requisition ||report, and follow-up. Call critical laboratory results to clients. || || ||05/2018 - 07/2019 |Funky's Catering |Cincinnati, OH ||Warehouse Worker ||Loading and unloading trucks used for events. Pull and pack all equipment, dcor, ||linen and food needed for events. Record returned product, keeping accurate count of ||inventory, Restock shelves, Inspect trucks for damage, Ensure warehouse is clean and ||organized. Wash and sanitize returning equipment such as glassware, tubs, trash cans,||etc. Refuel trucks, Rent, pick up and return rental trucks when needed. Packing and ||stocking of food items for delivery. Inventory control-checking in products per ||orders, and after catering events. Maintenance and cleaning of equipment and ||warehouse space. Loading of catering vans, Catering deliveries, and running errands. || || || || || ||08/2016 - 12/2017 Caresource ||Dayton, OH ||Customer Care Advocate - work from home ||Provide quality service by immediately responding to the member and/or providers ||requests and complaints, and appropriately routing issues to the correct department ||for timely resolution. Ensure all HIPAA and State requirements/regulations are ||adhered to at all times, in existing and future lines of business. Assist members ||with routine service inquires including but not limited to; selecting a primary care ||physician, member benefit education, member identification cards, transportation ||arrangements, issues with provider accessibility, eligibility inquires, resolving ||member complaints, identifying and filing member grievances. ||12/2015 - 08/2016 |Time Warner Cable | || | |Dayton, OH ||Customer Service Representative ||Assist customers with requests ranging from scheduling appointments to billing and ||the sale of additional or bundled products. Provide my understanding of technology ||and communication devices to effortlessly troubleshoot issues with customer's ||equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit ||possibilities to subscribers. Speak with customers to explain billing policies and ||procedures. ||05/2015 - 08/2015 |Miami Valley Housing Opportunities|Dayton, OH ||Receptionist (Temporary) ||Serve visitors by greeting, welcoming, directing and announcing them appropriately. ||Answer, screen and forward any incoming phone calls while providing basic information||when needed. Maintain security by following procedures and controlling access ||(monitor logbook, issue visitor badges). Perform other clerical duties such as ||filing, photocopying, faxing, etc. ||09/2014 - 02/2015 |CVS Pharmacy |Dayton, OH ||Pharmacy Technician ||Under the supervision of a licensed pharmacist, help the pharmacists provide ||medication and other health care products to patients and consumers. Perform routine ||tasks to help prepare prescribed medication, such as counting tablets and labeling ||bottles. ||12/2010 - 11/2013 |Navy Family Deployment |Norfolk, VA ||Care for my son and our household ||08/2009 - 12/2010 |Aqua Mechanical Contractors |Dayton, OH ||Customer Service/Office Assistant ||Interact with customers to provide and process information in response to inquiries, ||concerns and requests about products and services. Deal directly with customers ||either by telephone, electronically, or face to face. Handle and resolve customer ||complaints. Obtain and evaluate all relevant information to handle inquiries and ||complaints. Perform customer verifications, process orders, forms, applications and ||request. Direct request and unresolved issues to the designated resource. Manage ||customers' accounts. Keep records of customer interactions and transactions. Record ||details of inquiries, comments and complaints. Record details of actions taken. ||Education ||Brighton College Pharmacy Diploma ||2012 || | |
