| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Abingdon, MD Street Address / EMAIL AVAILABLEPHONE NUMBER AVAILABLEQUALIFICATIONS SUMMARYExtensive track record for building and retaining customer relations and ensuring customer satisfaction.Excellent oral and written communication skills.Demonstrated expertise in establishing rapport and credibility with all levels and diverse audiences.Skilled in logistics management.Knowledgeable of sales, marketing and general business systems.Proficient in all Microsoft Office and Outlook software and multiple project management databases.Experienced in working in teams as well as individually, with wide range of technical expertise.Familiar with SAP and OCR software.Self-motivated, flexible and resolution minded individual.CAREER HISTORYChesapeake Urology GroupFranklin SquareRosedale, Maryland 21237Permanent full timeFront desk medical administrationSeptember 2021- presentGifted with the ability to pay close attention to detail Diligently I can work in a turbulent environment while multitasking with a smile and a positive attitude.Comfortable in handling large payments for services rendered.Able to quickly ascertain a need, by cultivating a strong level of trust, dedication, commitment as well as a mutual affinity with clients and colleagues.Welcome the opportunity to work in harmony with a team to help complete tasks and to meet goals and deadlines.Dental Care Alliance, Abingdon Maryland 21009 Permanent full timeReturn to work from furloughMay 2020 til currentDental Care Alliance, Fullerton Maryland 21009 Permanent full time February 2020- March 2020Covid-19 Furloughed til May 2020Same duties different location due to the needs of the companyDental Care Alliance, Abingdon Maryland 21009 Permanent full time August 2018- January 2020Front desk dental administration and Treatment Coordinator to the Endodontic Treatment doctorRespond to patient questions and or concerns according to DCA PoliciesAnswering TelephonesScheduling AppointmentsMaintaining Appointment BookConfirming AppointmentsFollow up on no shows/cancellation of AppointmentsRegister Patients on sign in sheetPost charges and payments to patient accountsChecking voicemail on a daily basisUpdate and obtained patients insurance eligibility and benefits for new and existing patients as neededCalled in prescriptions to pharmacy as per instructed from the doctorReview treatment plans and fees.Cardinal Health Professionals Services, Ohio contracted via Randstad StaffingInventory SpecialistApril 2018 June 2018Traveled to regional hospitals. Identified corporate equipment on consignment via sku or mat numberCommunicated daily with supervisorUpdated Inventory countPackaged and shipped recalled and expired product to C.H. via carrierEstablished and maintained constant contact with medicals lead and supervisor on product statusMedStar Health, White Marsh, MD contracted via Randstad Staffing Feb 2017 - Dec 2017Accounts Payable Agent / VerifierSorted and Processed overflow of mailScanned invoices into dex scanner for processUsing the Brainware and Image Now systems viewed the scanned invoices for obvious errors!Entered the data from the scanned invoice in the appropriate fieldsBecton Dickinson, Sparks, MD contracted via Mindlance StaffingMarch 2016 May 2016Customer Satisfaction Technical Support February 16 May 2016Received incoming calls from hospitals and universities, clinical laboratories and life science institutionsHandle BD concerns in non- technical support and literature and documentation.Directing the caller to the appropriate expert via, technical or engineering in reference to their BD instrument error notificationProvided customer support and assisted other departments and team members as needed.Trained to order replacement parts or media from email!s received in the Avaya SystemEducated in the searching for service order numbers and statusTrained to audit the Field Service Engineers trunk stock and match against the SAP systemSent emails to Field Service Engineers to account for missing inventorySAP Training placing orders with different payment methods.Overview of product line; Bactec, Bactec FX, Phoenix, Viper, Midget, Focal Point, etcObserved and learned about prepared media plates and blood agar,C2C Compliance trainingsInventory Specialist ( at management request) March16 April/16 Liaison between the outside field reps and tech support Maintained tract of the instruments and tools the field techs used and needed Received and accounted for materials and instruments returned or damaged Responsible for shipping items to facilities prior to the scheduled techs arrivalPHH Arval Corporation/ Element Fleet Management, Sparks, MDOct 2013 April 2015New Vehicle Acquisition Specialist (full time hire from contracted status) 04/14/2014-05/13/2015 Facilitated the initial titling and/or registration of vehicles to include MSO processing Worked in a team oriented environment to meet team goals and deadlinesAbility to read and understand written instructions within the screens and on the documentation to be processed and to ensure the instructions are carefully followed.Ability to examine situations for cause and effect, problem trends, and solutions when appropriate.Established and managed relationships with internal clients and with independent external agencies (tag agents, dealers) to facilitate the title transaction processingBecame a subject matter expert in assigned state for all titling functionsAssisted as needed with their assigned work to ensure departmental goals and objectives are achievedMonitored teamworks queueMaintained Accurate resolutions as well as documented notes in the Workflow tasking tool.Problem resolutionFleet Administration Assistant via Randstad Staffing 10/28/2013- 04/14/2013 Data entry and imaging of various traffic violations ranging from parking tickets to red light and speedingviolations. Using the Dex Scanner and PHH program, Image ArchiveI created spreadsheets for Texas Toll Ways fees and Mailroom errors for quality reasonsAssisted Insurance Card team with locating and sending current insurance cards to drivers via U.S Postal or emailAs a team player I sorted insurance cards to be mailed via postal service for easy processingManaged the responsibilities of the team queue and team mailbox.Responsible for researching and resolving suspensions for active and sold vehicles for clients that participated in the insurance card program. Communicated with brokers via email or phone and the local department of motor vehicles services for my client, to clear flags, insurance suspensions and complete the task in question.Broad-Path Healthcare Solutions Arkansas Blue Cross Blue Shield,Tucson, AZ, June 2013 Oct 2013Work-At-Home Member Service Representative Contractual AssignmentUsing my strong customer service skills, patience, and the ability to define the health plan options in simple terms I educate members of the new Healthcare Reform Act and answer questionsUsing a computer tool (StayBlue) I speak with existing members regarding the benefits of varying health plans and advise members if they qualify for a tax credit for the upcoming year under the new laws and regulations.Update the members demographic data in the Blue Cross main database for possible future contact.Establish and maintain professionalism and excellence as I reaffirm the member that Arkansas Blue Cross and Blue Shield will still hold the earned reputation that it is built on.Suggested to qualified members to speak to a licensed agent during open enrollment about specific plan changes and details as it pertains to their needs.EDUCATION/ CERTIFICATIONCurrently advancing my educationPharmaceutical and Medical SalesNational Association of Pharmaceutical Sales RepsWashington D.C.Certified Notary Public of MarylandCertified Event Planner, PCDI Home CourseTESST Technologies, Baltimore, MDInformation Systems Management TechnicianUniversity of the Arts, Philadelphia, PAA.A., Performing ArtsTowson University, Towson, MDB.A. coursework, PsychologyReferences Available Upon Request |
