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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEDETAIL-ORIENTED OPERATIONS DIRECTORClinical Researcher Operations Director Assisted Living Administrator Operations ManagerFinancial Management Training and Development Accounting Full Cycle RecruitingEnsured Quality Retained Clients Implemented Resolutions Expanded ProfitabilityOptimized Budgets Conducted Evaluations Generated Reports Increased EfficiencyWORK EXPERIENCEWells Fargo, Charlotte, NC Jan 2021 - June 2022Customer Relations SpecialistDirected inbound client calls timely, accurately, professionally, and courteously.Maintained required performance standards in quality, attendance, and promptness.Ensured resolution of client inquiries.Engaged with clients to understand their needs and leverage products and services.Performed job duties leveraging tools and resources to effectively meet client needs.Bolstered the security of client information and assisted with minimizing bank losses.Angels at Heart Assisted Living, China Grove, NC May 2018 - Aug 2019Executive DirectorIncreased sales by 60% in 1 year.Improved CMS's 5-star rating from a provisional license in less than a year.Supervised the overall day-to-day operation of the community to ensure the highest quality operations by company standards and resident satisfaction.Developed understanding of documentum and/or other content management systems.Oversaw hiring, coaching, training, and disciplinary procedures.Utilized sound fiscal management skills to develop, manage, and adhere to the budget.Executed procedures for maintaining administrative relationships, communications, and integration with support services and community hospitals.Increased census and profitability in skilled nursing and assisted living facilities.Improved profit by managing client financial accounting procedures, overtime, and collections.Suburban Guardianship Family Care Homes, Concord, NC March 2017 - Dec 2017Executive DirectorEnsured compliance to living/family care home regulations for the state of North Carolina.Created a policies and procedures manual and monitored resident satisfaction.Fostered a smooth functioning, efficient operation through timely and effective resolution of grievances from clients, families, and/or staff.Directed screening, hiring, and evaluation of all facility staff.Scheduled coverage for all departments and shifts.Conducted periodic evaluations of resident practical care and health needs.Performed periodic review and coordination of Resident Service Plans.Delivered accurate and current personnel paperwork.Massachusetts General Hospital, Boston, MA April 2007 - Jan 2010Research AssistantContributed to the Study Coordinators with site study conduct.Facilitated subject recruitment for the clinical trial.Ensured all site staff are properly trained on all protocol procedures.Prepared study-related materials including organizing patient charts, labeling samples collected, documenting patient visits, and scheduling infusion dates.Collaborated with an investigator on the patient re-consenting process.Analyzed patient data for discrepancies, edited reports and articles, and assisted Study Coordinators with data entry into the EDC system.Performed routine calls to patients with study updates.Organized records and maintained inventory equipment and materials.Prior Experiences: Old Navy, Assistant Store Manager; Bob's Stores, Merchandise Manager, Assistant Store Manager; Home Goods, Operations Manager/Assistant Store ManagerEDUCATIONPfeiffer University, Charlotte, NC 2014Bachelor of Science, Health Administration, magna cum laudeTECHNOLOGIES & LICENSESTechnologies: Microsoft ExcelLicenses: North Carolina Assisted Living Facility Administrator |
