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Street Address (716)823-4654CAREER OBJECTIVETo secure a managerial position in a growth minded companyPROFESSIONAL EXPERIENCEGENERAL LABORER/DRIVER TRAINER 2010 - 2015AVI FoodSystems,Inc. Buffalo, New YorkResponsible for riding with drivers during inventory times and with giving them ideas and suggestions to helpthem grow their routes in sales. Helped maintain housekeeping standards in the office and warehouse areas.Helped expedite certain drivers in their route times while helping them increase sales, maintain housekeepingstandards with their machines and trucksAided drivers during Inventory periodsMaintained housekeeping standards at the BranchHelped to fill in at accounts that needed Attendants to fill machines as neededHelped with Catering events as neededHelped with certain warehouse duties as neededVENDING ROUTE DRIVER 2009 - 2010AVI FoodSystems, Inc. Buffalo, New YorkResponsible for designated route and stops at assigned accounts to service vending machinesLoad company truck with merchandise and other supplies from branch warehouseDrive in a safe but timely manner on designated routeCollect and handle money until time received by branch warehouseAccountable for all company products orderedFill vending machines with merchandise in a timely manner conducive of sales and rotate perishable merchandise to minimize wasteClean, sanitize and maintain vending machines and vending areasHandle customer complaints in a professional mannerOrder merchandise for entire routeResponsible for inventory control of merchandise and cash at all accountsResponsible for cleanliness and minor maintenance of company truckResponsible for completing required paperwork on a timely basisCUSTOMER SERVICE MANAGER 2008 2009AmeriPride Linen and Apparel Services, Buffalo, New YorkResponsible for all driver routes and their assigned accounts that are servicedTrain, develop, and evaluate all drivers as per company standardsMonitor the product that was delivered nightly for next day deliveriesResponsible for opening and/or closing of the buildingAssist branch manager with route changes/ retaining both new and old customers/ ensuring new installs were done correctlyHelped sell product to customers that would be needed for their business to prosperConducted weekly customer visits to maintain a solid relationship with themHelped resolve problems with missing product for customersResponsible for disciplinary measures for all driversConducted ride-a-longs with drivers to help them achieve maximum salesConducted cash out sales at end of day with each driver which enabled me to have one-on-one conversation with each one of themSupported company programs, contests, and branch goalsHelped retain customers by following through with their questions/ problemsInvolved with renegotiating upcoming/ expired contractsACCOUNT MANAGER 2005 2008AVI FoodSystems, Inc. Buffalo, New YorkResponsible for designated driver routes and their assigned accounts that are servicedPhysically inspect all vending equipment and vehicles of assigned driversTrain, develop, and evaluate all drivers as per company standardsResponsible for proper product rotation/ freshness and inventory management of products on trucksMonitor/adjust food/milk/pastry orders to assure proper service to customers and keep waste percent in lineAssist Operations Manager to solve inventory problemsAssist Operations Manager on: route changes/ brand changes/ new installs/ upgrades/ coin testing and checking all install components / time studies of routes/ preparing new or upgrade account paperworkGive 100% customer support/ relations at all accountsSupport company programs and branch goalsProvide assistance to route drivers to help achieve maximum sales on their routesConduct weekly drivers meetings to review current ideas and suggestionsFollow company procedures with company vehicle and cellular phoneIdentify areas in service and product to help achieve maximum salesVENDING ROUTE DRIVER 2004 PROMOTED 2005AVI FoodSystems, Inc. Buffalo, New YorkSame job responsibilities that are listed under Vending Route Driver (page 1)CONVENIENCE STORE MANAGER 2003- 2004Yellow Goose Markets, Buffalo, New YorkResponsible for the overall management of store operations and gasoline salesRecruit, hire, develop, and train all store level personnelMaintain quality customer service while managing store operations to meet or exceed budgeted goals annuallyControl direct costs to achieve positive operating resultsOversee approximately 6 associates including the Assistant ManagerMaintain overall store conditions including inventory control, merchandising, and resetsInput daily figures to balance the stores inside sales and gasoline salesEDUCATIONState University College at BuffaloBuffalo, New YorkBachelor of Arts-Humanities-June 1990SPECIAL SKILLSCOMPUTER-proficient on Microsoft Word, Excel, Word Perfect, Outlook ExpressLEADERSHIP-motivate others to learn and achieve goals, accept responsibility, teamplayer, take initiativeINTERPERSONAL-ability to listen and react accordingly, friendly and outgoing,professional, and compassionateCOMMUNICATION-present and verbalize key information to individuals and groups |