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Title Customer Service Data Entry
Target Location US-MD-Baltimore
Email Available with paid plan
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1 P a g eCandidate's Name
753 Kansas St. Chickasaw AL 36611 (Cell) PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE OBJECTIVELooking to obtain a part time job that will allow me to grow with the company and offers flexibility. (Willing to relocate) EDUCATIONDegree/Certification School/Organization Dates of Attendance Associates of Arts Degree Valencia College, Orlando, FL August 2013 - May 2015 Massage Therapy Diploma Blue Cliff Career College, Mobile, AL September 2005 - September 2006 Alabama Notary Public Alabama Secretary of State Commission Expires July 22, 2026 LICENSE/CERTIFICATIONS/ASSOCIATIONS:National Notary AssociationNotary Association of AmericaCOMMUNITY SERVICE: Volunteer at Love All Pantry (Tuesdays), September 2022 - Present SUMMARY OF SKILLS Proficient in MS Word, Excel, Outlook, and PowerPoint Special Events planning and coordinating Type 40 wpm Excellent clerical and data entry skills. Type 4000 keystroke/minute Customer Service and Sales experience Strong Oral and Written Communication Skills Bilingual - Conversational SpanishWORK EXPERIENCE*Job Gap Note: Periods of unemployment are due to my pursuit of education and family priorities. * Patient Assistance Clerk January 31st, 2022  Present Altapointe Health Systems, Mobile, AL Administrative support and clerk to the Patient Assistance Care Coordinator. Meet and greet new and re-enrolling Patient Assistance patients. Evaluate and process new and re-enrollment Patient Assistance Program applications. Verify insurance and income for PAP applicants. Order new prescription and refill drugs on patients profile. Receive, record and reconcile incoming prescription refills. Correspond with healthcare providers for accurate patient diagnosis codes, request electronic signatures for Patient Assistance Program (PAP), coordinate care with providers for correct prescription information. Correspond with patients via phone, email and regular mail for PAP application and other document requests. Contact prescription drug companies for discrepancies regarding patient applications and prescription refills. Maintain patient files according to HIPPA regulations. Update prescription drug list on PAP programFinancial Administrator, (Contractor) Emmes,(Ultimate Staffing) Rockville, MDMarch 2018 February 2019 Provide administrative support to Accounts Payable Department Review checks before submitting to vendor Review financial documents for discrepancies before processing Assist with inter-department projects and initiatives 2 P a g e Provide internal administrative support to Accounting, Contracts, Purchasing, and Proposal Departments as needed Research expense report documentation for proof of receipt and payment for Billing Department and A/P Department. Provide inter-department customer service and support on projects Seasonal HR Specialist October 2015 - January 2016 Macys Logistics Service Center, Martinsburg, WV Conducted interviews and for seasonal warehouse candidates and scheduled orientation dates for new hires. Assisted front office HR in weekly campaigns to promote employee overtime and incentives. Managed incoming calls. Screened employee issues (timesheet errors, medical documentation, paystub error etc.) to proper HR office specialist. Filed, faxed and organized previous employee records. Work Study Administrative Assistant August 2012 - July 2013 Seminole State College, Sanford, FL Assisted faculty advisers to communicate to students about program requirements Point of contact for students, faculty and staff calling or visiting the Fine Arts Department. Collected course and syllabi changes from full time and adjunct faculty. Maintained database and completed routine office management tasks, including faxing, answering phones, mail distribution. Coordinated art exhibit materials and displays.ReceptionistMay 2007 - March 2008Kelly Services, Mobile, AL Provided quality professional clerical services for various companies Demonstrated proficiency in telephone and front-desk reception within high volume environments Provided customer service on a variety of efforts and tasks Managed incoming callsCredit Card Service Adviser May 2003 - December 2004 Chase Bank (formerly Bank One) Lake Mary, FL Handled incoming customer service calls Managed customer credit card accounts Reviewed suspicious activity with customers and forwarded issues to fraud control Gave credit line increases based on consumer credit reports and accounts in good standing Consolidated customer credit card accounts to minimize debt and prevent authorized use Customer Service Adviser March 1999- April 2002Riggs Bank, Riverdale, MD Handled incoming customer service calls Managed customer accounts; checking, savings and investments Financial advising regarding investments of over $10,000 Reviewed suspicious activity with customers, forwarded issues to fraud control Gave credit decisions based on consumer credit reports and offered credit accounts

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