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Customer service professional with over 15 years of experience in the retail industry, addressing consumer concerns, improving shopping experience, and strengthening brand loyalty. Experienced in addressing consumer concerns in a timely and professional manner while working in a dynamic team environment. WORK EXPERIENCECustomer Service (April 2022-November 2022)University Property & Casuality Insurance Fort Lauderdale,FlHandle high volume calls, answer phones, process payments, customer relationsResolve customer grievances, respond to inbound and agent calls, written correspondenceAbilility to multi-task, excellent communication & interpersonal skillsThrough knowledge of UPCIC underwriting/claims manuals, procedures, policy Receptionist (March 2021-2022)Rob Lamden University Dodge Davie,FlAnswer phones, filing, fax, emails, Fedex, license plates, cashier, bookkeeping, customer relationsDaily coordination with sales teams, finance personnel, service and parts department, and management. Associate (2017-2021)ALDI Supermarket, Miami/Broward, FL Assist an average of 50+ customers per day Provide customer support on product recommendation and location Monitor product availability and restock shelves as needed Cross-trained as a cashier to support consumer demands Sales Associate (2018 2019)Walgreens, Broward County, FL Assisted an average of 30+ customers per day Answered customer questions and concerns to improve their shopping experience Cross-trained in photo department to provide additional staff support when needed Health and Beauty Advisor (2003 - 2016)Walgreens, Broward County, FL Trained as a subject matter expert to make product recommendations based on consumer needs Coordinated product logistics, including: inventory, product recommendations, ordering, and restocking shelves Designed merchandise displays to increase department aesthetics and sales Maintained knowledge of rotating promotions and company sale/refund policies Answered customer questions and concerns to improve their shopping experience EDUCATIONPage 1BROWARD COLLEGE, Fort Lauderdale, FloridaAssociates in Arts, 2011Western High School. Davie,Fl. 1988REFERENCESTara GiddingsUniversal Risk Advisors, Senior Underwriting AssistantPHONE NUMBER AVAILABLERobert BrownA&B Towing, Office ManagerPHONE NUMBER AVAILABLEPage 2 |
