| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name , CIOS, A+, Network+, CCENT, CCNAGaffney, SC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLENetwork Support TechnicianConfiguring Devices / Routers and Switches / Subnetting / Establishing User AccountsAmbitious and driven with a diversity of technical skills. Good communicator and planner with strong judgment and critical broad technical background and a proven history. Exceptionally strong written and verbal communication skills, excellent documentation skills. Capable of working with all levels of an organization to align technology strategy with organizational goals under stringent deadlinesSKILLS AND TRAININGBroadband NOC and Network InfrastructureAssisted customers with trouble shooting and using ticketing system for follow-up, escalation, and resolution.Knowledge of using PuTTY to console into devices and use command-line interface to configure routers and switches.Presently pursuing the SD-WAN CertificationDevice Installations, Configurations, Troubleshooting, Security and AnalysisKnowledge of SD-WAN software for the purpose of network troubleshooting and analysis.Knowledge of configuring cisco routers and switches.Knowledge of configuring Versa routersKnowledge of onboarding, provisioning, and staging devicesKnowledge of firewall monitoring and security measuresWindows Server 2016 Active Directory and Group Policy, PowerShellCompleted Udemy certificate courses for Windows Server, Active Directory and Group Policy, and PowerShellKnowledge of building and managing virtual machines using Virtual Box and GNS3 VM softwareEstablish domains and create organizational units and containers.Create and manage user accounts to grant or deny access and permission.SupervisionReceived on the job supervisor leadership and development training.Delegated to achieve results by communicating job expectations.Planned, checked, and exercised policies and procedures.WORK EXPERIENCEGlobal Linking Solutions, Charlotte, NC; Network Technician (100% remote) 02/22 presentUsing Palo Alto for configuring firewalls as a security measure and using Versa Secure SD-WAN for device installations, configurations, and analytics.Remote assistance with installing networks based on customer requirements and provide support with troubleshooting and monitoring their networks for incidents.Follow design and troubleshooting procedures and when necessary, communicate with ISP providers,and customers regarding any network issues that may require escalation.Monitoring networks for efficient operation observing and addressing issues that may affect thenetwork.Resolving ticket issues and submitting RMAs (Return Merchandise Authorization) formsSuminoe, USA Gaffney, SC; Electronic Technician 01/10 02/21Managed electrical and electronic systems for automotive support manufacturing facility by performing regular maintenance on existing systems to insure they functioned efficiently.Installed, supported, and repaired various electrical and electronic devices and equipment such as AC and DC motors, variable frequency drives (VFDs), programmable logic controls (PLCs) and many other devices.Troubleshot circuits and equipment based on troubleshooting skills and the use of schematics and blueprints.Aided with computers and machine operations as necessary to support production.Parkdale Mills Inc. Hillsville, VA; Production Supervisor 02/08- 03/09Managed quality of service by ensuring organizational standards.Coordinated resources to achieve production goals.Recommended schedules for shift associates.Ensured that associates followed company policies and rules.Sirona Dental Systems Charlotte, NC; CEREC CAD/CAM Technician 03/07-12/07Served as a computer-aided design/computer-aided manufacturing technician (CAD/CAM).Aided customers (dentist and dental assistants) as a CAD/CAM tech by supplying information and support about the companys 3-dimensional dental imaging software and the operating system on which it functioned.Supplied technical support for on-line and call-in customers.Processed tickets, checked in returned products and ran basic diagnostic test to decide customer needs and service solutions.Wellstone Mills Gaffney, SC; Production Supervisor 02/06- 03/07Position as a production supervisor trained to use metrics for quality standards throughout the entire production process.Promoted to production supervisor based on convincing evidence to solve recurring problems while displaying leadership ability.Maintained acceptable work practices, checked production schedules, and met agendas and deadlines.Prepared and kept production reports and personnel records.Best Buy Spartanburg, SC; Personal Computer Technician 09/05-08/06Served as personal computer technician performing technical support and customer service. The Geek Squad program aimed at customer satisfaction and deployed additional support to adjacent sales areas to support and advertise all Geek Squad strategies.Supplied computer related customer support, pc repair, networking aid.Provided in-home wireless networking, gaming installations, system configuration, security encryption, and wireless router setups.Tactfully and courteously managed complex situations involving customer complaints.EDUCATION AND PROFESSIONAL DEVELOPMENTLimestone University, Gaffney, SCBachelor of Science Major: Computer Science, Minor: ProgrammingSpartanburg Community College, Spartanburg, SCAssociate of Science Major: Electronic Engineering Technology Minor: Applied MathematicsCertificationsCCNA- Cisco Certified Network Associate |
