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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveProfessional Hotel/Hospitality Management with 35+ years of detailed, organized, structured experience in the United States and InternationallyEducationBachelor of Arts (Business Administration, Hotel, Restaurant & Tourism Management, Finance & Marketing) 1984-1988 University of New Orleans, LAMinor: FinanceManagement ExperienceBANQUET SERVER MARRIOTT HOTEL SINGER ISLAND PALM BEACH, FL, 01/20/2022 PRESENTSet up banquet function table linens, china, silverware, glass ware, and full table and station set up.Serve, maintain, and clear tables during events.Responsible for serving food and beverages to guests at venues or catering events. Includes greeting guests and taking their orders, bringing them the correct drinks and dishes and refilling their beverages as needed. Event setup, light food prep and post-event cleanup.RESTAURANT MANAGER VIKING MISSISSIPPI RIVER CRUISES WOODLAND HILLS, CA, 11/19/2022 01/23/2023Responsible to ensure efficient food and beverage (F&B) operations and maintains productivity, quality, and guest-service standards in accordance with Vikings STAR Service Standards.Able to run outlets (two restaurants and two bars) independently, continuously making the effort to coach and develop the Restaurant Team.Responsibility to create a friendly, guest-orientated service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.Plan, schedule and assign staff to their relevant sections, accordingly; conduct daily menu presentations and organizing & executing F&B related ship functions and special events; greet and welcome Guests and check on their well-being, while on duty.Manage and control Guest reservations and seating, when instructed; communicate Guest allergies and special needs to relevant parties.Ensure professional and efficient communication with the Executive Chef, Galley Team and Bar Team.Conduct accurate monthly inventory,Work within set restaurant-cost budgets; manage tasks related to inventory; conduct stock takes.BANQUET SERVER MARRIOTT HOTEL SINGER ISLAND PALM BEACH, FL, 06/16/2022 11/16/2022Dining room set up, wine and food knowledge, and to provide a unique and unforgettable dining experience.Responsible of wine and liquor up selling.Worked as Banquet and Restaurant Server, having knowledge of the different serving and sales techniques in all the outlets.FOOD & BEVERAGE MANAGER MARRIOTT HOTEL SINGER ISLAND PALM BEACH, FL, 4/21/2021 06/16/2022Plan & direct the functions of the administration & planning of the Food & Beverage Department to meet the daily needs of the operations.Describe, assign and delegate responsibility and authority for the operation of the various food & beverage sub-departments (eg: IRD, Restaurant, Banquet rooms, Lounge bar, Tiki Beach bar, Pool bar, Kitchen, etc.)Developed operating tools or implement and manage Brand operating tools (eg: budgeting, forecasting purchase specifications, portion specifications, menu abstracts, food production control, etc.)Responsible of staff training programs, team member practice, customer satisfaction, performance and encourage improvement of all the outlets.RESTAURANT GENERAL MANAGER - AMERICAN QUEEN STEAMBOAT COMPANY NEW ALBANY, TN, 5/20/2017 - 12/09/2019Responsible for two dining rooms, staff training & travel, scheduling, inventory.Managed five stars dining for 450 passengers daily providing four high quality meals a day.Developed SOPs for all staff with upholding to the highest standards of service.RESTAURANT GENERAL MANAGER - CHARLIEPAPA RESTAURANT LA PAZ, BOLIVIA, 2/10/2007 - 4/30/2017Responsible for planning, training, and mentoring 80 employees.Responsible of day-to-day operations, evaluation of service, food quality control, cost control.Provided strategic marketing techniques, developed SOPs for staff with execution and accountability.Managed five stars restaurant with a capacity of 280 guests with yearly profitability in sales.Prior ExperienceHOTEL GENERAL MANAGER HOTEL CAPARUCH SANTA CRUZ, BOLIVIA, 3/10/2004 - 1/31/2007HOTEL GENERAL MANAGER HOTEL & RESORT BUGANVILLAS SANTA CRUZ, BOLIVIA, 1/20/2003 - 2/28/2004NATIONAL DIRECTOR OF TOURISM SECRETARY OF TOURISM OF THE REPUBLIC OF BOLIVIA LA PAZ, BOLIVIA 8/10/1997 1/10/2003FOOD & BEVERAGES DIRECTOR DELTA QUEEN STEAMBOAT CO. New Orleans, LA 2/10/1993 05/30/1997RESTAURANT GENERAL MANAGER DELTA QUEEN STEAMBOAT CO. New Orleans, LA 6/01/1991 2/09/1993DINING ROOM CAPTAIN DELTA QUEEN STEAMBOAT CO. New Orleans, LA 05/15/1990 5/31/1991WAITER DELTA QUEEN STEAMBOAT CO. New Orleans, LA 02/15/1989 5/14/1990RESTAURANT GENERAL MANAGER LE MERIDIEN HOTEL New Orleans, LA 02/16/1988 02/10/1989BANQUET GENERAL MANAGER LE MERIDIEN HOTEL New Orleans, LA 08/20/1987 02/15/1988ROOM SERVICE GENERAL MANAGER LE MERIDIEN HOTEL New Orleans, LA 01/01/1987 08/19/1987RESTAURANT GENERAL MANAGER HOWARD JOHNSONS HOTEL New Orleans, LA11/15/1985 12/31/1986WAITER HOWARD JOHNSONS HOTEL New Orleans, LA 05/20/1985 11/14/1985LanguagesSpeak fluent in English and Spanish |
