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Retail MerchandiserSheffield, ALWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTeam LeaderNorth American Lighting (NAL) - Muscle Shoals, ALFebruary 2021 to PresentI started as a Press Operator where I inspected and packaged components before sending them to be assembled. In becoming a Team Leader, I was responsible for maintaining inventory counts, creating and following a sequence and adjusting to meet assembly demands, coordinating team members efficiently as work flow fluctuated, maintain accurate inventory tracking, sending emails with updates as needed, giving and receiving shift reports to on-coming, out-going teammates as well as supervisors. Lead Retail MerchandiserSet and Service Resources - Raleigh, NCSeptember 2020 to PresentReset and remodel retail business according to specifications of client, provide excellent customer service at all times, identify challenges and work to resolve any obstacles, lead a team of 5-10 representatives and help to accomplish assigned taskRetail MerchandiserSpar Merchandising Inc. - Auburn Hills, MIFebruary 2020 to August 2020Remodel and reset retail establishments. Build and/or tear down and remove fixtures and shelving units to specifications. Follow planograms to reset modular displays and regular product placement. CaregiverHill's Helping Hands - Florence, ALApril 2019 to March 2020I provide assistance with daily living activities for individuals in their homes. Companionship,assistance with appointments, detailed records of all aspects of care, manage medications and work with doctors, pharmacies, and other agencies to ensure client and family satisfaction. Direct Support ProfessionalThe ARC of the Shoals - Tuscumbia, ALJanuary 2018 to January 2020I provide companionship, direct support, and a safe living environment for intellectual challenged adults. Fundraiser/Office AssistantFraternal Order of Police Lodge - Sheffield, ALApril 2012 to September 2017Assisted with all aspects of office duties, making calls to donors, taking calls, invoicing, filing, preparing mailings, marketing, conflict resolution, and collection of donations and contributions. Customer Service Representative/Call CenterWalgreens Call Center - Muscle Shoals, ALSeptember 2005 to June 2006Answered inbound calls from clients and pharmacies to resolve questions and concerns about coverage, refills, prior approvals,and pricing. Used the Avya system as well as in house programs. Night Audit/Front Desk ClerkJameson Inn - Florence, ALMarch 1999 to September 2000Completed night audit duties, created reservations, checked guests in and out of rooms, set up breakfast area, maintained clean and tidy work area, attended to guests requests. Stocker/CashierWalmart - Florence, ALFebruary 1996 to April 1997Operated register and assisted customers with purchases. Provided customer service. Assisted with inventory control. Stocked products for consumer consumption. Took initiative in setting product display to peak customer interest. Followed modular layout for shelving assignment. Night Auditor/Front Desk ClerkTourway Inn of Birmingham - Birmingham, ALSeptember 1989 to April 1990Performed Night Audit duties, check in guests, maintain clean and tidy work space. Position was temporary.EducationGEDSkills Direct Support Direct Care Home Health Personal Care Home Health Customer Service Data Entry Typing Word Excel Caregiving Fundraising Front Desk Home Care Night Audit Guest Services Conflict Management Payroll Merchandising Planograms Cash Handling Pricing Sales Retail Management Retail Sales Inventory Control ManagementCertifications and LicensesCPR/First AidAssessmentsCustomer focus & orientation Highly ProficientFebruary 2020Responding to customer situations with sensitivity Full results: Highly ProficientData entry: Attention to detail ProficientJanuary 2021Maintaining data integrity by detecting errorsFull results: ProficientData entry: Accuracy ExpertJanuary 2021Entering data quickly and accuratelyFull results: ExpertAttention to detail Highly ProficientJanuary 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: Highly ProficientWorking with MS Word documents ProficientJanuary 2021Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientCashier skills Highly ProficientJanuary 2021Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly ProficientFollowing directions Highly ProficientJanuary 2021Following multi-step instructionsFull results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationAttended and completed Data Entry course offered by Shoals Career Center in 1995. |